Customer Success Manager

2 months ago


Aarhus, Denmark RAPTOR SERVICES AS Full time

Ansøgningsfrist: Vi kalder ind til samtaler løbende

Tiltrædelse: Hurtigst muligt

Type: Fuldtidsstilling

Vil du være med til at bygge stærke kunderelationer til nogle af de største e-commerce brands i Danmark og udlandet? 

Så er du måske den Customer Success Manager, som Raptor leder efter til vores flotte hovedkontor i hjertet af Aarhus

Som Customer Success Manager bliver du ansvarlig for at skabe en god og tillidsfuld eftersalgsrelation med vores kunder, sikre deres tilfredshed og succes med vores løsninger.

Med din naturlige evne for at forstå og analysere kundens behov, er du i stand til at handle proaktivt og sætte aktiviteter i gang for at løse dem. Du bliver en del af ERFA-grupper, kundedialoger og læringsprojekter for at sikre, at vi hos Raptor altid er på forkant med kundens mål og ønsker – og har hvad der skal til for at komme dem i møde. 

Hos Raptor prioriterer vi trivsel, og derfor fokuserer vi kontinuerligt på personlig og faglig udvikling. Du vil arbejde tæt sammen med teamet om daglige opgaver, men du vil have mange berøringsflader med resten af organisationen i dit daglige arbejde. 

Dine primære arbejdsopgaver
  • Proaktivt at styre og pleje kunderelationer for at fremme adoption og fastholdelse
  • Forstå og forudse kundernes mål og behov – og yde den support og vejledning , de har brug for
  • Vedligeholde lse af database ( H ubspot ) over kunder, kontakter og vigtige kontoinformationer
  • Samarbejde med vores salgs- og produktteams for at sikre, at kunderne får en god start og fortsat support
  • Give input til forbedringer af vores produkter baseret på din kundeindsigt
  • Rapportere vigtige nøgletal og sikre feedbackloops mellem salgs- og produktteams
Det vil være en fordel, hvis du besidder følgende kvalifikationer:
  • Tidligere erfaring i en kundevendt rolle, gerne inden for Customer Success eller Account Management
  • Stærke kommunikations- og relationsskabende evner med sans for at opbygge tillid og troværdighed med kunderne
  • Interesse for software og basiskendskab til marketingteknologi og Customer Data Platform (CDP) er en fordel, men ikke et krav
  • Selvmotivation og en proaktiv, kundefokuseret tilgang.
  • Flydende engelsk og dansk sprog, både skriftligt og mundtligt

Du vil blive en vigtig del af vores Customer Success – team, som i dag består af 4 dygtige kolleger, der er ansvarlige for at sikre , at vores kunder er glade og får mest muligt ud af vores produkter. Vi arbejder på at bygge gode, langvarige relationer med vores kunder, og vi graver dybt for at forstå deres behov.

Derudover kan du glæde dig til en social hverdag med 50+ gode kolleger inden for flere fagligheder, som alle brænder for at skabe de bedste, data-drevne marketingteknologier til Danmark og udlandet. 

Vi tilbyder
  • Et job med fleksible arbejdstider, der giver dig mulighed for at forme dine opgaver
  • Kontinuerligt fokus på din motivation og udvikling
  • En hverdag i en ungdommelig, ambitiøs og dynamisk virksomhed, hvor der er plads til humor og at komme hinanden ved
  • Mulighed for at arbejde med cutting edge-teknologi
  • Varierende arbejdsopgaver og rum til nye idéer og initiativer
  • Løn efter kvalifikationer
Socialt miljø

Omringet af passionere de kollegaer i e n uformel og udadvendt kultur

Både morgenmad s- og frokostordning, serveret af vores egen kok

Udvikling

P ersonlig og faglig udvikling i e n dynamisk hverdag med spændende udfordringer

Mød os Hvem er Raptor?

Raptor Services er en markedsledende udbyder inden for Personalisering og Customer Data Platform (CDP). Vores løsninger gør det muligt for brands at genkende brugernes adfærd på tværs af kanaler, tilbyde personlige anbefalinger og aktivere data i alle deres kanaler. Vi sælges internationalt som en Software-as-a-Service (SaaS) i mere end 45 lande, og bygger vores forretning på høj kvalitet og stærke kompetencer.

Raptor er en del af QNTM Group, som på nuværende tidspunkt består af 8 europæiske tech-virksomheder, der alle har fokus på marketingteknologier. 

Vi håber, at vi modtager dit CV og ansøgning via: , hvor du fortæller om din motivation for at søge netop denne stilling. Vi behandler ansøgninger løbende og lukker stillingen, når vi har fundet den rette kandidat.

#J-18808-Ljbffr

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