Oktober 29, 2024 Service Business Analyst Soeborg

5 days ago

Gladsaxe Kommune, Denmark GEA Group Full time

Would you like to join an international company, which has been voted among the top 10 in Denmark on LinkedIn when it comes to growing your career? In this role, you will be at the heart of our service business, immersing yourself in a myriad of business topics and supporting service management in strategic initiatives. You will play a pivotal role in deciphering complex data, identifying trends, and providing insights that will shape our organization's trajectory on a global scale. “You’ll be able to influence how we work as you’ll be close to top management and decision-makers who will draw upon your input,” says Thuy Van Le Nguyen, Service Analytics Manager.

Welcome to LPT Service Analytics team. In our Service Analytics team in the Liquid & Powder Technologies (LPT) Division - Service organization, we are responsible for leveraging the data and analytics technologies to provide transparency and uncover hidden opportunities for business growth and efficiency improvements.

Located in Søborg, Denmark, you will be gathering and translating data into actionable insights – a key factor in successfully steering our service business.

You will work closely with various departments and stakeholders to identify and analyze business requirements, developing operational service reporting and key performance indicators (KPIs), and to support the implementation of initiatives that drive business growth and operational excellence.

Your responsibilities and tasks will be:

  • Develop and maintain operational service reporting and KPIs related to commercial excellence, business growth, operational excellence, and more.
  • Support Service Management team with analyzing service performance metrics and trends to identify areas for improvement and optimization.
  • Generate comprehensive reports/dashboards and presentations that communicate key findings and recommendations to stakeholders at all levels of the organization.
  • Coordinate data collection process, and collaborate with IT department to improve user experience in using data analytics.
  • Train and support users of data tools and systems on a global scale.

Data specialist with great communication skills. In this role, collaboration is the key to success, as you will contribute not only to the team but also to the decision-making of colleagues outside the team. It is not just about collecting and analyzing data – it is about communicating the findings, onboarding colleagues and influencing stakeholders across diverse functions and regions.

Moreover, we imagine that you:

  • Have >5 years of work experience as a business analyst.
  • Are skilled in data management tools such as advanced Excel, Alteryx, data visualization tools such as SAP Analytics Cloud (SAC), Power BI, and automation tools such as Power Apps.
  • Hold a degree in Business analytics, Economics, Engineering or similar.
  • Experience with SAP Fiori and Data Bricks is an advantage.
  • Experience with Customer service is an advantage.
  • Have a Team player mindset with ability to work in a fast-moving environment and the ability to prioritize and analyze complex matters (both numerical and verbal) and make logical conclusions.
  • Have excellent communication and presentation skills.
  • Are fluent in English – other languages are a plus.

Want to join us? Send your application and CV as soon as possible and no later than November 30th.

We employ a diverse mix of men and women of different nationalities and ethnic groups, orientations and backgrounds. We value these differences and encourage the most talented individuals to apply.

For questions and inquiries about the job, please contact Thuy Van Le Nguyen at +45 41 74 81 62.

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