Owner Service Consultant
4 months ago
Beskrivelse
Det, vi gør, er enkelt – vi sender folk på ferie, og hvem elsker ikke det? Dog kunne vi ikke gøre det uden vores husejere, de mennesker, der danner rammerne for den perfekte ferie. Vi udvider vores team i Aarhus for at sikre, at vi fastholder husejernes tilfredshed ved at håndtere deres forespørgsler, opbygge gode relationer og sikre, at vores husejere viser os tillid med deres feriehus og fastholder deres forretning med Awaze. Vi søger i øjeblikket tre midlertidige ansatte til at hjælpe i højsæsonen, med mulighed for fastansættelse.
Om Awaze
Awaze A/S er en del af Europas førende udbyder af feriehuse med samlet 110.000 enheder på over 600 destinationer i 25 lande på tværs af kontinentet. Vores formål er enkelt - at glæde husejere og gæster. Virksomheden driver mere end 25 brands, herunder Cottages.com, NOVASOL og Hoseasons.
Markedet for feriehusudlejning er vokset kraftigt de seneste par år, eftersom flere og flere mennesker ønsker plads, fleksibilitet og unikke oplevelser. Du vil blive ansat i Awaze A/S og arbejde med NOVASOL brandet, som har det største udvalg af feriehuse i Danmark og over 50.000 feriehuse i hele Europa. Med mere end 53 års erfaring på vores marked ved vi noget om feriehusudlejning.
Stillingen
I denne rolle vil du støtte husejernes behov gennem hele deres rejse med NOVASOL. Du vil være virksomhedens stemme udadtil over for husejeren. Du vil være der for at støtte, svare på spørgsmål og afhjælpe ethvert problem, som en husejer kan tænkes at få. Det er virkelig en rolle, hvor ikke to dage er ens.
Hvad du skal lave
Kort sagt, du skal tale med mennesker. Du vil være i kontakt med husejere via telefon og e-mail. I nogle tilfælde vil du håndtere enkeltstående forespørgsler, mens du i andre situationer vil opbygge længerevarende relationer med vores husejere.
Hvor det er muligt, tilstræber vi at løse forespørgsler ved første kontakt, så vi vil naturligvis støtte dig i at lære vores branche og processer at kende, så du gennem dine samtaler med husejere sikrer god og korrekt information. Ultimativt vil din indsats sikre, at vi beholder deres forretning. Det er vigtigt, du har stærke kommunikationsevner, et beslutsomt sind og en ægte innovativ tilgang til problemløsning.
Nogle af dine samtaler vil være relativt simple, mens andre vil være mere komplekse. For eksempel rådgiver vi vores husejere til, hvordan de kan forbedre deres indtjening, så det er vigtigt, at du er i stand til at handle på en professionel måde. Du vil også være med til at onboarde nye husejere og give dem en god start hos NOVASOL samt forbedre husejernes indtjening og ultimativt sikre, at vi beholder deres forretning.
Nøglefærdigheder vi har brug for
Du vil blive del af et passioneret team af kolleger med et reelt ønske om at være de bedste, til det vi laver. Kompetencer der vil gøre dig til en succes i denne rolle omfatter:
• Du taler og skriver fremragende dansk – norsk og svensk er en fordel men ikke et krav
• Du har gode kommunikationsevner og evner god kundeservice
• Du skaber gode relationer
• Du stiller dig aldrig tilfreds - du søger altid at forbedre dit udgangspunkt
• Du ser ikke problemer, men udfordringer, og trives med at finde innovative løsninger
• Du elsker at rejse, men du behøver ikke at have erfaring fra rejsebranchen
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