Customer Service Specialist

2 months ago

Vedbæk, Denmark TrackMan Full time

Customer Service Specialist (Tier 1)
Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.

At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.

As a customer service specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and Trackman products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.

Responsibilities include but are not limited to:

  1. Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience.
  2. Identification and troubleshooting of production-related incidents and problems, including detection of system, application, or performance degradation or unavailability, ensuring a data-driven approach to incidents and problems.
  3. Escalating and raising issues internally to ensure that all business-critical issues are timely handled.
  4. Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems.
  5. Document and accurately describe observed concerns and resolution methods to resolve issues.
  6. Ensure that all communications are handled or forwarded internally in a timely manner.
  7. Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution, ensuring a data-driven approach with customer interactions.
  8. Providing support, both to clients deskside and remotely. Notice that you might be asked for some possible light travel or on-site testing in the local area.
  9. Other non-support job duties will be given based on experience and qualification.
  10. Test Trackman and Trackman related software(s) then provide quality feedback to the QA department.
  11. Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support.
  12. Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines.

Requirements
Your ability to build and maintain positive relationships is crucial for the role. You will work with a variety of customers to provide remote support in the initial phases of troubleshooting.

  1. Experience in customer service preferably from a demanding industry.
  2. Customer-focused experience focused on satisfaction.
  3. Excellent communication skillset, verbal and written.
  4. High attention to detail and ability to provide consistent quality.
  5. Self-motivated individual who delivers on commitments.
  6. Experience with technical support and troubleshooting methodology.
  7. Ticketing system knowledge and support workflows (preferably Zendesk).
  8. Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office.
  9. Troubleshooting, project management, initiative and professionalism are of utmost importance.
  10. Team player attitude, seeing the value in sharing knowledge and aiming to succeed as a team.
  11. Knowledge of sports including golf and baseball is an advantage.
  12. Knowledge of radar and video technology is an advantage.
#J-18808-Ljbffr

  • Customer Service Representative

    1 month ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    Unlock Your Potential as a Customer Service SpecialistAt Trackman, we're on a mission to revolutionize the sports tracking industry, and we need a talented Customer Service Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer experiences, resolving complex technical issues, and working...

  • Cloud Security Sales Specialist

    1 month ago

    Vedbæk, Rudersdal Kommune, Denmark Check Point Software Technologies Full time

    Cloud Security Sales SpecialistCheck Point Software Technologies is seeking a highly motivated and experienced Cloud Security Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth and revenue expansion in the cloud security market.Key Responsibilities:Develop and execute sales strategies to...

  • Trackman Range Installation Specialist

    2 weeks ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    Trackman Range Installation SpecialistAbout the RoleWe are seeking a skilled Trackman Range Installation Specialist to join our team. As a key member of our European Range Operations team, you will be responsible for ensuring the successful installation and maintenance of our driving range systems.Key ResponsibilitiesOn-site installation and maintenance of...

  • Mobile App Developer

    2 days ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    About TrackManWe are a Danish company founded in 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark and offices in New York, Phoenix, Poland, and Tokyo.Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our...

  • Cloud Security Sales Specialist

    2 months ago

    Vedbæk, Denmark Check Point Software Technologies Full time

    Experienced Finland: Espoo, Sweden: Stockholm, Norway: Oslo, Denmark: Copenhagen Cloud Security | Full Time | Job Id: 20932 Experienced Why Join Us? You will join an exciting and high growth business unit with Check Point, positioning the industry’s most comprehensive cloud native security platform, with the industry’s broadest security and compliance...

  • Cloud Security Sales Representative

    3 days ago

    Vedbæk, Rudersdal Kommune, Denmark Check Point Software Technologies Full time

    Job OverviewWe are seeking an experienced Cloud Security Sales Specialist to join our team in a strategic role that will drive sales growth and revenue expansion for our CloudGuard security solutions.Key ResponsibilitiesManage a territory and drive sales for our CloudGuard security solutions into new and existing customers.Achieve ACV sales quotas on a...

  • Cloud Infrastructure Architect with Linux Expertise

    2 days ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    OverviewWe are TrackMan, a leader in golf, baseball, and football sports technology. Our innovative solutions are built on expert knowledge of radar, computer vision, data, and software engineering.SalaryEstimated annual salary: 120,000 USD.Job DescriptionThis role is part of our Research and Development DevOps team, where you will work closely with software...

  • DevOps Systems Architect

    2 weeks ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    Job Description: At TrackMan, we are seeking an experienced DevOps Engineer to join our Research and Development team. This is an exciting opportunity for the right candidate to work on building the next generation operations platform based on modern Linux technologies.About the Role: We are building a platform that will support a wide range of operations,...

  • Software Development Professional for Mobile Applications

    2 weeks ago

    Vedbæk, Rudersdal Kommune, Denmark TrackMan Full time

    About the JobTrackMan is looking for a skilled Software Development Professional to join our team. As a Mobile Application Developer, you will be responsible for creating cutting-edge mobile applications for our sports technology solutions. You will work closely with our team of developers, designers, and product managers to design, develop, and deploy...

  • Trackman Range Installer

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    Trackman Range Installer Do you have a passion for on-site installations and coordination? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity. At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an...

  • Mobile App Developer

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    Mobile App Developer - Team Sports Application Want to develop cutting-edge mobile applications for our world-leading products? Looking to use and grow your development skills in a fast-paced and creative environment? If this sounds like an exciting challenge, we’d love to hear from you! About the job TrackMan products generate extremely accurate...

  • RF Engineer

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    RF Engineer TRACKMAN IS LOOKING FOR A SENIOR RF ENGINEER We can offer you an exciting opportunity in our hardware team. At Trackman we are growing, as we are constantly striving to further develop, produce and deploy our market leading sport tracking solutions. These new products are based on multi sensor technology including high frequency radar and high...

  • Backend Developer

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    Backend Developer Want to develop cutting-edge software applications for our world-leading products? Looking to use and grow your development skills in a fast-paced and creative environment? If this sounds like an exciting challenge, we’d love to hear from you! About the job TrackMan products generate extremely accurate measurements using a patented...

  • Network Automation and Manual QA Engineer

    1 month ago

    Vedbæk, Rudersdal Kommune, Denmark Check Point Software Technologies Full time

    Unlock Your Potential as a Network Automation and Manual QA EngineerCheck Point Software Technologies is seeking a skilled Networking Automation and Manual QA Engineer to join our team. As a key member of our Technical Services department, you will be responsible for delivering innovative solutions and ensuring the highest level of quality in our network...

  • Senior Unity Developer

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    Senior Unity Developer Ready to join the company revolutionizing the world of golf? Then take this opportunity to join a great global team of dedicated developers. You will be part of a company that has built the world’s premium golf, entertainment and training system. Our technology TrackMan products convert raw data from Doppler radar signals to...

  • Digitalization Expert for International IT Operations

    6 days ago

    Vedbæk, Rudersdal Kommune, Denmark WindowMaster AS Full time

    Company OverviewWindowMaster A/S is a global leader in the development and production of solutions for natural ventilation, mixed-mode ventilation, and smoke and heat ventilation.The company has been promoting energy-efficient construction and a healthy indoor climate since 1990. With offices and subsidiaries across the world, including Germany, USA, UK,...

  • QA Engineer

    2 months ago

    Vedbæk, Denmark Check Point Software Technologies Full time

    Experienced Sweden: Sundsvall Technical Services | Full Time | Job Id: 21165 Experienced Why Join Us? We are looking for a professional Networking Automation and Manual QA Engineer. Come join a team of driven, fun, creative minds united in delivering innovative new technology and protection against the ever-changing threat landscape. As a public...

  • Senior Finance Manager Nordics

    3 weeks ago

    Vedbæk, Rudersdal Kommune, Denmark Triumph International Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Finance Manager Nordics to join our team at Triumph International. As a key member of our finance department, you will be responsible for leading the financial management of our Nordic operations, ensuring the company's financial interests are protected and its values are upheld.Key...

  • Software Developer in Test

    2 months ago

    Vedbæk, Denmark TrackMan Full time

    Software Developer in Test - Booking and Payment Are you a talented SDET with an interest in testing golf products? TrackMan is the leading brand in its field and acknowledged by athletes all over the world. We are experiencing high growth and looking for a talented SDET to help make our products even better. This position offers you a unique...

  • Senior Finance Manager Nordics

    4 months ago

    Vedbæk, Denmark Triumph International Full time

    Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the...