Field Service Engineer Remote Nordic, EMEA

4 days ago

Roskilde, Denmark Thermo Fisher Scientific Full time

Placering
Remote
Fjernarbejde
Fully Onsite
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Job Title: Engineer III, Field Service, Nordic & EMEA

Being part of Thermo Fisher Scientific, doing bold work, and joining a team that values performance, quality, and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information
Location: Field Nordic, Remote / Field EMEA Remote

Division: Laboratory Automation
Discover Impactful Work
The main focus of the role is repair, maintenance, and installation of Cytomat Products, Laboratory Automation (LAI) products, and selected 3rd party equipment at customer sites in Denmark and across Europe. A second strong priority is passionate about customer relations’ activities intended to generate sales Customer Support Services and Service Contracts to customers in this engineer’s area.

A day in the Life:

  • Schedule and perform on-site maintenance, repair, and installation on all Cytomat Products and other LAI system components and instrumentation.
  • Perform on-site training relative to system service, maintenance, and basic operation.
  • Keep track and maintain your local spare parts inventory.
  • Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders, and Quotes.
  • Diagnose problems over the phone and/or using remote software. Where vital, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer’s satisfaction.
  • Actively supervise the status of contract, warranty, and time and material installed customers.

Keys to Success

Education
Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent.

Experience

  • Minimum 5 years practical experience in field service or solving software and lab equipment.
  • Validated experience with automation, robots, and/or device instrumentation.

Knowledge, Skills, Abilities

  • System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications/electrical diagnostic aids.
  • Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems.
  • Computers, serial communications, and software - comfortable with general use of computers, adept with serial communications cabling, Network diagnostics, and have at least a rudimentary knowledge of programming languages to be able to read a program and understand the logic.
  • Wiring and pneumatics (schematics, PLCs, power panels).
  • Mechanical systems (CAD drawings, fasteners).
  • Working proficiency of Momentum software features and operations is a plus.
  • Excellent interpersonal communication skills, must have a professional working proficiency in English, additional languages helpful.

You will receive a competitive salary, company car, company pension scheme, and will have outstanding development and career prospects in a globally growing company. Apply today

Our mission is to enable our customers to make the world healthier, cleaner, and safer. We are also an equal opportunities organization.

Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

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