Customer Engagement Lead

1 day ago


København, Denmark SAP SE Full time

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the team:

You'll be a part of a dynamic and ambitious team. As a dynamic and collaborative group, we are passionate about building strong relationships with customers, understanding their challenges, and delivering tailored solutions that drive results. Committed to excellence, we pride ourselves on fostering a culture of continuous learning, where team members are supported in their professional development.

What you’ll do:

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead . Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities:

  1. Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.
  2. Provide top-notch customer support through various channels, including phone, email, and chat.
  3. Work closely with MD and the rest of the team to ensure preparation for customer engagements. Ensure that MD is informed on any news related to customers and their annual reports.
  4. Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.
  5. Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
  6. Support MD with team activities and drive internal activities to foster an engaging work environment.

Qualifications:

  1. Graduate or Master’s degree in Business, IT, or a related field.
  2. Fluency in Danish and English.
  3. Strong analytical and problem-solving skills.
  4. Excellent communication and stakeholder management skills.
  5. Strong business acumen and commercial awareness.
  6. Strong communication and interpersonal skills.
  7. Basic understanding of sales and customer service principles.
  8. Customer-focused mindset.
  9. Strategic thinking.
  10. Familiarity with Microsoft Office and other relevant software applications.

Contract information:

Start date: February 2025

6-month limited contract aiming to be extended.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414520 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Job Segment: ERP, Cloud, SAP, Database, Technology, Customer Service

#J-18808-Ljbffr

  • København, Denmark Healthcare Businesswomen’s Association Full time

    Job Description Summary Location: Denmark, Hybrid. (Both field and office based)The Portfolio Engagement Lead, Essential Medicines (PEL), in partnership and close collaboration with the Portfolio Manager is a hands-on versatile role that explores new ways of engaging with customers, utilizing all resources and capabilities already available to repackage and...


  • København, Denmark ESO Full time

    LOGIS BY ESO Logis and ESO are uniting to integrate data and workflows from call taking, dispatch and billing across the emergency response continuum. ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We are the largest Software provider to EMS agencies, fire...

  • Engagement Manager

    6 days ago


    København, Denmark Responsive AS Full time

    We’re looking for an ambitious, driven individual to join our fast-growing consultancy and help our clients’ digital and commercial teams succeed in the digital era. You will help identify step-change digital business opportunities and turn them into working solutions using leading technology and the power of data. About Responsive The world is shifting...


  • København, Denmark Kahoot! Full time

    Kahoot! Copenhagen, Capital Region of Denmark, Denmark Kahoot! is seeking a dynamic and strategic leader to drive the vision, strategy, and success of our Audience Engagement customer segment of professional presenters and communicators in small, medium and large enterprise businesses. As a key collaborator with the Kahoot! Executive Team, you will shape the...


  • København V, Denmark Danske Bank Full time

    Jobbeskrivelse">Vores Team Lead vil være ansvarlig for at lede et dynamisk team af kompetente medarbejdere, der arbejder tæt sammen for at udvikle og implementere stærke go-to-market-planer. Du vil have ansvaret for både eksisterende aktiviteter og lanceringen af nye initiativer med fokus på at optimere vores kunders oplevelser.


  • København, Denmark Danske Bank Group Full time

    Senior Product/UX Designer for Customer Engagement Individuals Tribe Are you interested in delivering great customer experiences by leveraging data and technology? Do you always put customers first and empower your colleagues to perform at their best? If yes, then we have an interesting opportunity for you. We are looking for a driven Product / UX designer...


  • København, Denmark Flying Tiger Copenhagen Full time

    We’re not just another retailer—we’re definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we’re all about delivering a customer experience that keeps them coming back for more. We’re on the lookout for someone who’s ready to dive into the data, make meaningful connections, and...

  • Head of Trade

    1 day ago


    København, Denmark Pandora AS Full time

    Are you an experienced trade and customs leader? Are you looking to join the biggest luxury jewelry brand in the world? If so, look no further… This could be the job for you! An exciting opportunity has arisen for a Head of Trade & Customs, a new global leadership role at Pandora. As the Head of Trade & Customs, you will lead the development of a...


  • København, Denmark GAN Integrity Solutions Full time

    Customer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...


  • København, Denmark Emendo Consulting Group Full time

    Are you ready to embark on an incredible journey? Do you want to become a part of a vibrant and diverse community where like-minded individuals come together to explore, learn, and grow? We are always on the lookout for motivated and talented people. Being at the Forefront of What We Do At Emendo, we believe that a fulfilled team brings their best...


  • København, Denmark TimeLog AS Full time

    Ready to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...


  • København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • København, Denmark Better Collective Full time

    Location: Copenhagen Department: Products & Tech Job Description How do you get the right content to the right person at the right place and time? How do you get people to interact with your content - and how do you get them to come back for more? Do you have a keen interest in sports and digital media? If this sounds like you - and you have an idea of...


  • København, Denmark Roman Health Pharmacy LLC Full time

    Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate,...

  • Sales Team Lead

    6 days ago


    København, Denmark The HubDanske Bank Full time

    Position overview PROBE is transforming clinical trials by placing patients at the center of research. Our innovative platform facilitates efficient participant recruitment and trial design, leveraging detailed health data to match participants with trials effectively. We partner with leading pharmaceutical companies to streamline the clinical trial...


  • København, Denmark GTT Communications, Inc. Full time

    GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing...


  • København, Denmark SOUNDBOKS Full time

    SOUNDBOKS is an innovative audio tech company and aspiring lifestyle brand. You may have seen us at a music festival, at your favourite event or at your friend’s celebration (this is our nice way of saying nightclub-level private event). We create the loudest, most durable, and arguably coolest Bluetooth speakers on the market. Growth is not something we...


  • København S, Copenhagen, Denmark KFC - Amager Full time

    About UsKFC Denmark is a dynamic organization dedicated to serving delicious food and creating memorable experiences for our customers. We strive to provide an inclusive and supportive environment for our team members, empowering them to reach their full potential.Job Description- Leadership: Develop and execute strategies to drive business growth, improve...


  • København, Denmark Saxo Bank Full time

    Global Head of Websites and Leads Apply locations Headquarters time type Full time posted on Posted 5 Days Ago job requisition id R-16839 Copenhagen, Denmark As our new “Global Journey Owner - Websites and Leads” you will take full ownership of Saxo Bank’s commercial website home.saxo. You will be driving significant business impact through aligning...


  • København, Denmark Dixa Full time

    Permanent employee, Full-time · USA - remote Your mission As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your...