Customer Success Manager

3 months ago

København, Denmark Dixa Full time

Permanent employee, Full-time · USA - remote
Your mission
As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your goal will be to drive customer loyalty, maximize retention, and identify opportunities for growth and expansion.

What you will be doing

  • Build strong, trust-based relationships with customers, understanding their business goals, challenges, and needs.
  • Create success plan of action for delivery both with the Dixa platform and through partnership.
  • Track and analyze key success metrics for customers and develop action plans to address areas for improvement.
  • Set customers up for success by sharing best practices and industry knowledge, providing platform setup optimisation recommendations.
  • Serve as the voice of the customer within the organization, advocating for their needs, requirements, and feedback. Work closely with internal teams to address customer concerns and deliver solutions.
  • Proactively monitor customer health and engagement, identifying potential risks to retention. Develop and execute strategies to mitigate churn and maximize customer lifetime value. Lead renewal conversations and negotiate contract terms as necessary.
  • Drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services. Collaborate with account management teams to capitalize on expansion opportunities within existing accounts.
  • Gather customer feedback and share insights to inform product roadmap decisions and improve overall customer experience.

Your profile

  • Proven experience in a customer-facing role, such as customer success, account management, or sales.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
  • Familiarity with customer success tools and platforms (e.g., CRM & CSM software).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to travel internationally when needed.
  • Experience working with SaaS or technology products.
  • Experience in creating Digital Customer Success Programs is a plus.

About us
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experience that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good To Go, Hello Print and Wista.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values driven culture the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 120+ exceptional Dixaterians working with us in Copenhagen, London, the US, France, Germany, Spain, Australia and remotely.

The incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favourite brands with the warm familiarity of a friend.

Please note
The qualifications and experiences listed in this job description are a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future
We are proud that people from all over the world have combined forces to give Dixa a universal perspective. We are always learning, and we appreciate that there are perspectives and experiences which many of us do not fully understand - yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing and educating ourselves on experience outside of our own because we believe everyone deserves an equitable future.

What's in it for you?
Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, learning, meaningful work, future planning (family health and retirement) and other bits and bobs (i.e socials and food). You can find out more on our careers page

We are looking forward to hearing from you
Thank you for your interest in Dixa. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to

#J-18808-Ljbffr

  • Customer Success Manager

    3 months ago

    København, Denmark GTT Communications, Inc. Full time

    GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of...

  • Customer Success Manager

    6 days ago

    København, Denmark TimeLog AS Full time

    Ready to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...

  • Enterprise Customer Success Manager

    1 day ago

    København, Denmark SameSystem is PLC Full time

    Are you ready to lead, inspire, and drive success for some of Europe’s largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We’re looking for a dynamic Enterprise Customer Success Manager who thrives on...

  • Customer Success Manager

    3 months ago

    København, Denmark GAN Integrity Solutions Full time

    Customer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...

  • Senior Customer Success Manager

    4 days ago

    København, Denmark Avallone.io Full time

    Intro Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team. In this role, you’ll thrive in a dynamic environment, working closely with...

  • Customer Success Manager

    3 months ago

    København, Denmark Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Senior Customer Success Manager

    3 months ago

    København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...

  • Senior Customer Success Manager

    3 months ago

    København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...

  • Customer Success Manager

    3 months ago

    København, Denmark The HubDanske Bank Full time

    Vær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform til at hjælpe...

  • Customer Success Manager

    3 months ago

    København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Enterprise Customer Success Manager, Nordics

    3 months ago

    København, Denmark SAP SE Full time

    Enterprise Customer Success Manager, Nordics At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of...

  • Customer Success Manager

    3 months ago

    København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...

  • Danish Customer Success Manager

    3 months ago

    København, Denmark Hello Retail ApS Full time

    Danish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...

  • Customer Success Manager, FM

    3 months ago

    København, Denmark Dalux Full time

    Først, hvem er Dalux? Dalux er en innovativ ConTech-virksomhed dedikeret til at skubbe grænserne for, hvordan teknologi kan sikre en smartere og mere effektiv bygge- og driftsbranchen. Vi tilbyder i dag vores brugervenlige digitale værktøjer og BIM-teknologi (3D-informationsmodeller) til entreprenører, bygherrer og rådgivere i mere end 170 lande. Men...

  • Customer Success Manager, France

    3 months ago

    København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success...

  • Associate Customer Success Manager

    7 days ago

    København, Denmark Trustpilot, Inc. Full time

    Associate Customer Success Manager (French Market) Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to...

  • German speaking Customer Success Manager Revenue · Denmark, HQ ·

    1 month ago

    København, Denmark Secomea Inc. Full time

    In this role, you will play a key part in driving our mission to make manufacturing the most secure industry in the world. As we are spearheading a major initiative in the cybersecurity OT field, you will drive adoption and renewal on a global scale while working with some of the world's leading manufacturing brands. In this position, you will be reporting...

  • Wolfpack søger Customer Success Manager

    2 months ago

    København, Denmark LokalNyt Odense Full time

    Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et über-ambitiøs startup, med et skarpt senior-team og founders der har gjort det før. Wolfpack’s CEO, Werner Valeur, har 6 exits bag sig. Skal du være en del af det 7.? Hvad er Wolfpack? De...

  • Customer Success Manager

    2 weeks ago

    København, Denmark Freetrailer Full time

    Are you a ‘rockstar’ in creating success for our partners in Germany and Denmark, plus at the same time being a strong communicator? If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high...

  • Customer Success Associate

    3 months ago

    København, Denmark The HubDanske Bank Full time

    About ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is...