Customer Success Manager

1 week ago

København, Denmark GAN Integrity Solutions Full time

Customer Success Manager

We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business.

In this role, you will:

  • Own the commercial relationship with customers to drive retention and generate upsell & cross-sell opportunities.
  • Deliver and exceed revenue targets by driving upsell & cross-sell opportunities within existing enterprise accounts.
  • Be a trusted advisor to customers, applying a consultative sales approach that focuses on understanding, analyzing, and solving customer challenges and delivering maximum value.
  • Develop and maintain long-term relationships with executive stakeholders for our customers.
  • Define our customers' roadmap requirements and plan how to accommodate those needs using our products.
  • Collaborate cross-functionally with Customer Success, Support, Marketing, Product, Engineering, and the Senior Leadership team to deliver long-term value for our customers.
  • Perform data-driven Executive Business Reviews (EBRs) with customers to track progress against our joint ‘Success Plan’ and to articulate our ever-evolving vision in the marketplace.
  • Drive customer advocacy in the form of references, referrals, and case studies.
  • Collect, analyze, and improve Net Promoter Score (NPS) as a central metric for our organization.
  • Use dashboards to track account activities and customer health; forecast renewals, expansions, and retention. KPIs include NRR, GRR, and Upsell Targets.
  • Drive client satisfaction by maintaining high levels of engagement and communication and go the extra mile to ensure our customers are successful.

Requirements:

  • 5+ years of consultative results-based selling SaaS-based products to enterprise-level accounts (legal/compliance industry experience preferable).
  • A track record of retaining and expanding existing customer base - with a demonstrated ability to find, manage, and close high-level enterprise business in a complex sales environment.
  • Effective at building and maintaining a pipeline of opportunities.
  • A proven ability to assess business opportunities and build relationships with key stakeholders across an organization, including C-level executives, business sponsors, IT, and procurement.
  • Extremely detail-oriented in a fast-paced environment while managing multiple priorities.
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
  • Understand how to plan, prioritize, and execute strategies to meet customer needs and revenue goals.
  • Able to travel to customers on an as-needed basis.
  • Excellent written and oral communication skills.
  • Comfortable with sales and productivity tools and technologies, including G-Suite, Web Conferencing, Salesforce, etc.
  • You:
    • Act with integrity, and when you see wrongdoing, you speak up.
    • Are always learning, improving, and approaching every day with energy and enthusiasm.
    • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.

What we offer:

  • Competitive salary.
  • Excellent growth opportunities.
  • Flexible working hours, a fully-remote role.
  • Contribute to a truly important cause - building an ethical and compliant business space around the globe.
  • A real impact on the company’s growth and evolution.

About us:

Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers - across our offices in NYC, Copenhagen, and London.

GAN’s unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners.

GAN’s completely integrated and intuitive platform is trusted by many of the world’s leading brands, such as Live Nation, Rolls-Royce, and Barrick, to help them better manage their compliance activities all in one place. Read more at

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

We are conducting interviews on an ongoing basis; therefore, we encourage you to send your application as soon as possible.

#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    København, Denmark Connected Cars Full time

    We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board diagnostics available in every...

  • Customer Success Manager

    1 week ago

    København, Denmark Connected Cars AS Full time

    We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board diagnostics available in every...

  • Customer Success Manager

    1 week ago

    København, Denmark RELEX Solutions Full time

    RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...

  • Customer Success Manager

    1 week ago

    København, Denmark Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...

  • Customer Success Manager

    1 week ago

    København, Denmark efficy Full time

    Large company with great ambitions and close relations efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer...

  • Customer Success Manager

    2 days ago

    København, Denmark Ogury Denmark ApS Full time

    Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of ...

  • Customer Success Manager

    1 week ago

    København, Denmark Aura Recruit Ltd. Full time

    We are looking for a senior CSM who is able to build relationships with our customers' largest clients and build scalable processes for the following areas: Technical Customer Support Has great knowledge of Technical Customer Support, being able to mentor current employees. Improve current use of Hubspot, for instance via AI Chatbots, and combine it with...

  • Customer Success Manager

    1 week ago

    København, Denmark Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Trainee: Customer Success Manager

    1 week ago

    København, Denmark Lime Technologies Full time

    Ambitious, persistent team player with a passion for sales? Are you also a star in maintaining and developing business relations? Then you are the right fit for our Customer Success Department! Apply now! Looking for a business development challenge? As a Customer Success Manager (CSM) at Lime, you are passionate about helping our customers grow, develop,...

  • Customer Success Manager

    1 week ago

    København, Denmark Sympa Full time

    Are you a customer success professional looking for your next major career move? Does joining one of the fastest-growing SaaS companies in Europe sound exciting to you? Since we are continuously expanding our customer base, we need a talented new Customer Success Manager to join our team of fun-loving Sympaticans! Sympa’s values guide our actions....

  • Customer Success Manager

    1 month ago

    København K, Denmark GAN Integrity Solutions Full time

    Customer Success ManagerWe are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business.In this role, you will Own the commercial...

  • Senior Customer Success Manager

    1 week ago

    København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...

  • Senior Customer Success Manager

    1 week ago

    København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...

  • Customer Success Manager

    1 week ago

    København, Denmark SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Senior Customer Success Manager

    1 week ago

    København, Denmark HEIMDAL SECURITY Full time

    We are Heimdal and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime! We have been praised by the FBI and are winners of multiple awards, most recently the "Cloud Based Solution of the Year" at the 2023 Network Computing Awards and "Risk Management Award" at the Security Excellence Awards and...

  • Customer Success Manager

    1 week ago

    København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    1 week ago

    København, Denmark The HubDanske Bank Full time

    Vær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform til at hjælpe...

  • Customer Success Manager

    1 week ago

    København, Denmark Trustpilot Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...

  • Customer Success Manager

    1 week ago

    København, Denmark Trustpilot, Inc. Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...

  • Customer Success Manager

    1 week ago

    København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...