Technical Support Engineer

2 months ago

Gladsaxe Kommune, Denmark Alfa Laval Corporate AB Full time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the role

As our new Technical Support Specialist, you will play a crucial role in managing and supporting customer projects both physically and remotely. Your primary responsibilities will include:

  • Collaborate on complex customer projects, working with sales and technical teams to deliver tailored solutions.
  • Conduct customer visits, lead meetings, and present products to communicate customized value propositions.
  • Guide complex quotations and ensure customer satisfaction through expert technical support.
  • Act as a product specialist during launches and provide training for internal teams, partners, and customers.
  • Support the current organization with technical product applications knowledge.

With around 80 travel days per year, this role combines onsite support with collaborative project work, enabling impactful cross-cultural and cross-functional interactions.

Who You Are

In this role, success comes from a blend of diplomacy, patience, and adaptability. The right person will be skilled at:

  • Cross-Functional Collaboration: Working across teams and cultures with professionalism, bringing together diverse skills to meet shared goals.
  • Task Prioritization: Efficiently managing multiple priorities, balancing urgent tasks with strategic, long-term objectives.
  • Clear and Compassionate Communication: Communicating clearly and effectively, even when navigating misunderstandings, with a focus on the customer’s needs.
  • Industry Background: Experience in the Food & Beverage industry (e.g., Dairy, Brewery, Food Production) or similar, ideally in technical or commissioning roles.

What You’ll Need

  • Technical Proficiency: A strong foundation in complex technical project support, including remote support experience.
  • Communication Skills: Fluency in English and one of the local languages of the respective Nordic countries.
  • Project Management Skills: Experience in managing or coordinating projects for smooth execution.

Why Join Us?

This role offers a unique opportunity to leverage your expertise while engaging with a global network of clients and colleagues. If you’re passionate about delivering impactful technical support and ready to join a team focused on customer excellence, we encourage you to apply.

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