Technical Support Expert with Global Reach
2 weeks ago
We're pioneers in shaping a more resourceful, less wasteful world. As our new Technical Support Specialist, you'll play a crucial role in managing and supporting customer projects both physically and remotely.
Key Responsibilities- Collaborate on complex customer projects with sales and technical teams to deliver tailored solutions.
- Conduct customer visits, lead meetings, and present products to communicate customized value propositions.
- Guide complex quotations and ensure customer satisfaction through expert technical support.
- Act as a product specialist during launches and provide training for internal teams, partners, and customers.
- Support the current organization with technical product applications knowledge.
This role combines onsite support with collaborative project work, enabling impactful cross-cultural and cross-functional interactions. With around 80 travel days per year, you'll have opportunities to engage with a global network of clients and colleagues.
Requirements- Cross-Functional Collaboration: Work across teams and cultures with professionalism, bringing together diverse skills to meet shared goals.
- Task Prioritization: Efficiently manage multiple priorities, balancing urgent tasks with strategic, long-term objectives.
- Clear and Compassionate Communication: Communicate clearly and effectively, even when navigating misunderstandings, with a focus on the customer's needs.
- Industry Background: Experience in the Food & Beverage industry (e.g., Dairy, Brewery, Food Production) or similar, ideally in technical or commissioning roles.
We offer a competitive salary range of approximately €60,000 - €80,000 per annum, depending on location and experience. If you're passionate about delivering impactful technical support and ready to join a team focused on customer excellence, we encourage you to apply.
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