Technical Support Expert with Global Reach

2 weeks ago


Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Corporate AB Full time

We're pioneers in shaping a more resourceful, less wasteful world. As our new Technical Support Specialist, you'll play a crucial role in managing and supporting customer projects both physically and remotely.

Key Responsibilities
  • Collaborate on complex customer projects with sales and technical teams to deliver tailored solutions.
  • Conduct customer visits, lead meetings, and present products to communicate customized value propositions.
  • Guide complex quotations and ensure customer satisfaction through expert technical support.
  • Act as a product specialist during launches and provide training for internal teams, partners, and customers.
  • Support the current organization with technical product applications knowledge.

This role combines onsite support with collaborative project work, enabling impactful cross-cultural and cross-functional interactions. With around 80 travel days per year, you'll have opportunities to engage with a global network of clients and colleagues.

Requirements
  • Cross-Functional Collaboration: Work across teams and cultures with professionalism, bringing together diverse skills to meet shared goals.
  • Task Prioritization: Efficiently manage multiple priorities, balancing urgent tasks with strategic, long-term objectives.
  • Clear and Compassionate Communication: Communicate clearly and effectively, even when navigating misunderstandings, with a focus on the customer's needs.
  • Industry Background: Experience in the Food & Beverage industry (e.g., Dairy, Brewery, Food Production) or similar, ideally in technical or commissioning roles.

We offer a competitive salary range of approximately €60,000 - €80,000 per annum, depending on location and experience. If you're passionate about delivering impactful technical support and ready to join a team focused on customer excellence, we encourage you to apply.



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