Service Delivery Lead

3 days ago

Copenhagen, Copenhagen, Denmark Synthesia Full time

Synthesia London Full-time

Salary Competitive

Welcome to the video first world
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video .

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...
The Service Delivery Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact. The Services Lead will be the key connector between clients and internal teams, advocating for client needs and driving the success of projects from inception to completion.

  • Client Relationship Management: Serve as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Work with the Design Lead and Design Producer to coordinate project timelines, resources, deliverables, ensuring alignment with client goals.
  • Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.

About you...

  • Bachelor's degree in Business, or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
  • Proven experience in managing service. Experience in leading cross-functional teams and managing complex projects is essential.
  • Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
  • Excellent project management skills, with a track record of leading projects that meet or exceed client expectations. Proficiency in project management tools and CRM systems is required, particularly Salesforce.
  • Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.

This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences.

Benefits
In addition to being a part of a great team, working in a fun and innovative environment, we offer...

  • A hybrid setting where you can work from our London office in Soho.
  • A competitive salary + stock options in our fast-growing Series C start-up.
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
  • 25 days of annual leave + public holidays in the country where you are based.
  • Cycle to work scheme (London).
  • Regular socials and company retreats + and regular tasty lunches
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
  • A generous referral scheme.
  • Our UK Pension provider is People Pension's and Synthesia contributes 3% and employee contributes 5% on qualifying earnings. We also offer Salary Sacrifice.
  • Work from home set up.
  • A huge opportunity for career growth as you'll help shape a market-defining product.
#J-18808-Ljbffr

  • Service Delivery Lead Specialist

    3 days ago

    Copenhagen, Copenhagen, Denmark Synthesia Full time

    At Synthesia, we're revolutionizing the way businesses communicate and share knowledge through video. As a Service Delivery Lead for Digital and Multimedia Instructional Design, you'll play a pivotal role in guiding clients through the adoption of our innovative multimedia solutions, digital design projects, and visual communication content.The successful...

  • Service Delivery Specialist

    1 day ago

    Copenhagen, Copenhagen, Denmark NKT AS Full time

    NKT A/S is seeking a highly skilled Service Manager to lead our Digital Solutions Team. As Service Manager, you will be responsible for ensuring the delivery of high-quality software solutions and IT services that meet the needs of our customers.About the RoleThe successful candidate will have a strong background in IT project management, with a proven track...

  • Application Service Delivery Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark Opus Recruitment Solutions Full time

    As an experienced Application Service Delivery Manager, you will play a crucial role in overseeing the management and operation of enterprise applications, particularly within the Microsoft Dynamics ecosystem. This involves ensuring that these systems meet client business needs, performance expectations, and service level agreements.Key...

  • Cloud Infrastructure Delivery Lead

    24 hours ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Job OverviewThe Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is seeking an experienced Cloud Infrastructure Delivery Lead to manage, develop and guide delivery teams in supporting customers' adoption of AWS Cloud solutions. As a key member of our team, you will help Customers make informed decisions to meet their technical and...

  • Service Delivery Specialist

    2 hours ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Job SummaryWe are looking for a highly organized and efficient Service Delivery Specialist to manage and coordinate all aspects of our order delivery process. This includes processing customer orders, resolving any issues that may arise, and ensuring timely delivery of products.The successful candidate will have excellent time management skills, attention to...

  • Lead Delivery Manager

    7 days ago

    Copenhagen, Copenhagen, Denmark Adapt AS Full time

    We are seeking a highly skilled Lead Delivery Manager to oversee the successful delivery of complex projects and digital solutions. In this role, you will be responsible for managing multiple high-impact projects, working closely with internal teams, clients, and stakeholders to ensure projects are delivered on time, within scope, and to the highest...

  • Service Delivery Coordinator

    3 days ago

    Copenhagen, Copenhagen, Denmark duuo Full time

    Job SummaryThe Service Delivery Coordinator at DUUO plays a pivotal role in fostering exceptional customer experiences. You will be responsible for managing customer relationships, driving sales, and delivering top-notch services.Main Accountabilities:Develop and maintain deep relationships with assigned customers, addressing their unique needs and...

  • Delivery CoE Lead

    6 days ago

    Copenhagen, Copenhagen, Denmark Pandora AS Full time

    Select how often (in days) to receive an alert: Are you ready to spark transformation and impact the world's leading jewellery company? Look no further About the Team In Delivery & Planning, we have a mission of driving and improving end to end delivery of tech initiatives in collaboration with Product and Engineering teams – seeking to deliver expected...

  • Digital HR Service Delivery Expert

    6 days ago

    Copenhagen, Copenhagen, Denmark Demant Polska Full time

    Job DescriptionWe are seeking a Digital HR Service Delivery Expert to join our team at Demant Polska. In this role, you will be responsible for delivering high-quality digital HR services using ServiceNow.As a key member of our HR Digitalisation team, you will collaborate with HR, IT, and regional teams to identify opportunities for process improvements and...

  • IT Service Delivery Expert

    1 day ago

    Copenhagen, Copenhagen, Denmark NKT AS Full time

    As an IT Service Delivery Expert, you will play a crucial role in ensuring the smooth operation of our digital solutions. Your primary responsibility will be to develop and improve our solutions to meet the needs of our customers.Key ResponsibilitiesDeveloping and improving digital solutionsParticipating in meetings with technical specialists to resolve...

  • Delivery Transformation Lead

    6 days ago

    Copenhagen, Copenhagen, Denmark Pandora AS Full time

    Pandora A/S is seeking a seasoned Delivery Transformation Lead to spearhead the delivery of our Digital & Technology organisation. This pivotal role demands expertise in agile delivery, servant leadership, and change management.About the RoleThis key position involves leading cross-functional teams in delivering high-impact projects that drive business value...

  • Delivery Excellence Lead

    6 days ago

    Copenhagen, Copenhagen, Denmark Siteimprove Full time

    The Delivery Excellence Lead will be responsible for driving the delivery of high-quality products at Siteimprove by implementing and enforcing Agile practices and methodologies across multiple product delivery teams. This is a key leadership role that requires a strong understanding of Agile principles and methodologies as well as excellent communication...

  • Agile Delivery Lead

    7 days ago

    Copenhagen, Copenhagen, Denmark Siteimprove Full time

    As Agile Delivery Lead you will be responsible for managing team deliveries, combining Scrum Master sprint activities and project management in a longer launch cycle, using agile practices and methodologies. An Agile Delivery Lead is expected to support 2-3 Product Delivery teams, and to contribute to the continuous improvement of the Technical Program...

  • Customer Technical Service Delivery Lead II

    5 days ago

    Copenhagen, Copenhagen, Denmark Mastercard Full time

    About the Team:The Customer Technical Services team in Global Customer Care is creating a new team to support Mastercard Payment Services. We are looking for a talented Customer Technical Services Analyst II to join our team in Copenhagen and Norway.Responsibilities and Deliverables:Provide expert-level technical support to customers, identifying and...

  • Service Delivery Associate

    5 days ago

    Copenhagen, Copenhagen, Denmark Wolt Full time

    We are looking for a Service Delivery Associate to join our Support team in Copenhagen, Denmark.The successful candidate will have great communication skills, be a fast learner, and be able to multitask in a fast-paced environment.Key responsibilities include supporting customers, courier partners, and venues via live chat and phone, ensuring delivery...

  • IT Service Delivery Manager

    1 day ago

    Copenhagen, Copenhagen, Denmark Responsive AS Full time

    We're looking for an IT Service Delivery Manager to join our consultancy and contribute to our clients' digital commercial transformation. In this role, you'll be responsible for ensuring the successful delivery of IT services to our clients.About UsWe're a consultancy contributing to our clients' digital commercial transformation. We provide strategic...

  • Delivery Practice Manager

    1 day ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Delivery Practice Manager - Cloud Infrastructure and Migrations, Professional ServicesJob ID: 2826244 | Amazon Web Services Singapore Private LimitedThe Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers...

  • AWS Delivery Services Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the JobAs a Senior Delivery Practice Manager at AWS, you will be responsible for managing a high-performing team of Delivery Consultants while supporting AWS enterprise customers through transformative projects.Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through...

  • Team Lead for Global Sourcing Delivery

    5 days ago

    Copenhagen, Copenhagen, Denmark emagine Consulting AS Full time

    We are seeking an experienced Team Lead for our Global Sourcing Delivery team in Bangalore, India. As a Team Lead, you will be responsible for leading a team of IT sourcing specialists and ensuring that we deliver exceptional technology consulting solutions to our clients.About the Role:Lead, mentor, and develop a team of IT sourcing specialists.Set...

  • IT Service Delivery Professional

    7 days ago

    Copenhagen, Copenhagen, Denmark Cognizant Full time

    **Our Team:**The Deskside Support Team is a dynamic and collaborative group that is dedicated to delivering exceptional technical support to our end-users. We are looking for a talented IT Service Delivery Professional to join our team and contribute to our mission.The successful candidate will have experience in providing technical assistance to users,...