IT Service Delivery Professional

7 days ago


Copenhagen, Copenhagen, Denmark Cognizant Full time

**Our Team:**

The Deskside Support Team is a dynamic and collaborative group that is dedicated to delivering exceptional technical support to our end-users. We are looking for a talented IT Service Delivery Professional to join our team and contribute to our mission.

The successful candidate will have experience in providing technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.

About the Role:

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences to join our team. The ideal candidate will have strong troubleshooting and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  1. Provide technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.
  2. Troubleshoot macOS issues, including operating system updates, application installations, and performance optimization.
  3. Manage end-user device backups and recovery, ensuring data integrity and minimal downtime.
  4. Collaborate with the offshore Workplace support team to diagnose and resolve end-user issues.


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