Service Delivery Lead Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Synthesia Full time

At Synthesia, we're revolutionizing the way businesses communicate and share knowledge through video. As a Service Delivery Lead for Digital and Multimedia Instructional Design, you'll play a pivotal role in guiding clients through the adoption of our innovative multimedia solutions, digital design projects, and visual communication content.

The successful candidate will oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget. Key responsibilities include:

  • Client Relationship Management: Serve as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Work with the Design Lead and Design Producer to coordinate project timelines, resources, deliverables, ensuring alignment with client goals.
  • Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.


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