Technical Support Specialist
5 days ago
About us
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About The Job
The main purpose of this position is to act as the final line of support for technical queries and claims for our Master channels, Key partners, and Sales Companies across the globe.
As a Global Technical Support Specialist, you will be responsible for:
- Remote and onsite troubleshooting of technical issues related to pumps, valves, mixing, and cleaning equipment in Food, Dairy, Beverage, Pharma, and Personal care processes.
- Effective communication - discuss complex technical issues & train colleagues in sales companies and sales channels with a customer-focused mindset.
- Networking – Create and maintain an effective network with different departments (R&D, Product Management, Production, Quality) and coordinate with them to timely and effectively respond to market technical requests.
- Digitalization - Effectively contribute towards digitalization initiatives to improve the quality of technical service management systems.
- Quoting specially engineered products, identification of spare parts, support on product documentation & regulations.
- Support the claims handling department in the investigation of technical claims.
The position will be based in Kolding, Denmark. We expect travel activity to be approximately 20 days a year.
What You Bring
- At least 7 years of relevant industry experience.
- A minimum of 3 years of technical understanding of pumps (positive & centrifugal), valves, pipes, and fittings used in the food, pharma, personal & home care industry is ideal.
- Experience in process engineering, design, commissioning, installation, maintenance, or similar experience in Food, Dairy, Pharma, Personal Care process plants is preferred.
- A bachelor’s degree in Mechanical, Chemical, Food Engineering, Dairy, or Process Engineering.
- Familiarity with installation and commissioning in dairy and food processing plants is a plus.
Who You Are
You’re curious and always eager to learn. A supportive team player, you help bring people together. With a focus on customers, you work to understand their needs and aim to exceed their expectations. You quickly identify the key parts of a problem and know where to focus.
What’s in it for you
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- An exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.
For more information, please contact:
Anshuman Raj Gurjar, Global Technical Services Manager,
Please submit your application as soon as possible, and no later than February 15th, 2025 . Please note that the position may close earlier if we identify the right candidate.
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