Multilingual Customer Support Specialist

5 days ago

København, Denmark Veo group Full time

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.

Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.

But that’s not the most remarkable thing about us.

The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.

Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We are looking for a dedicated Multilingual Customer Support Specialist to join our team.

The ideal candidate is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support.

There is a big global interest in our product, and to supercharge the potential, we are now hiring the best customer service talent for our Customer Support team. At the heart of our strategy is to keep customers excited and guide them to get the most out of being a Veo customer. We assist them with issues and proactively engage them to do the best possible recordings.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be

Responsibilities
  • Respond to customer requests clearly and comprehensively as a front-line supporter
  • Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
  • Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
  • Provide feedback for optimizing the processes that we currently work with
  • Providing the right resolution in an efficient manner via phone and email
Qualifications
  • Fluency in 2 or more of French, Italian, Spanish, German, or Dutch/Flemish is a requirement
  • Fluent in both written and spoken English
  • Experience in customer-facing roles
  • Experience with tech support or product support
  • Experience with phone and email-based support
  • Comprehensive written and verbal communication skills
  • Interested in encouraging people and making them succeed
  • Solution-oriented mindset and a structured approach to work
  • Familiarity with customer service tools
  • You thrive in an environment where we grow together hour by hour, and you can cope with constant change and self-learning.

At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.

Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.

Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.

We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.

Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.

We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.

#J-18808-Ljbffr

  • Customer Support

    7 days ago

    København, Denmark Tamigo Full time

    We make the customer experience effortless Customer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs and much more. Our job is to: Therefore, we are looking for people who are empathetic, have a knack for technology and communicate well. What drives our Customer Support...

  • Customer Support Specialist

    9 hours ago

    København, Denmark Music Tribe Full time

    Company Description Amplify Your Passion, Define Your Sound TC Electronic is where passion meets sound. Since 1976, we've dedicated ourselves to creating the tools that empower your musical journey. With our award-winning gear, your creativity knows no bounds. Our innovation and commitment to quality are recognized worldwide, serving as the foundation of...

  • Japanese Speaking Customer Support Specialist

    4 days ago

    København, Denmark Veo group Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...

  • German Speaking Customer Support Specialist

    5 days ago

    København, Denmark Veo group Full time

    Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs...

  • Danish-speaking Customer Experience Specialist

    7 days ago

    København, Denmark Roman Health Pharmacy LLC Full time

    Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission...

  • Dansktalende Customer Support Specialist til Salary

    23 hours ago

    København, Denmark Ageras Full time

    Ageras Copenhagen, Capital Region of Denmark, Denmark Har du erfaring med løn og har du lyst til at gøre en forskel for kunder der har brug for hjælp med løn?Vil du være med til at definere og udarbejde initiativer, så vores kunder får en endnu bedre service? Vi søger lige nu en dygtig medarbejder til vores Customer Service & Operations afdeling hos...

  • Financial Support Specialist

    7 days ago

    København, Denmark Monta Full time

    Do you want to help the world EV better? We’re looking for talented Financial Support Specialist to join our Partner Support team . Is this you? As a Financial Support Specialist at Monta, you will be a key element and one of the foundational pillars in shaping the culture, foundation, and future of this new branch of Finance Support within our team....

  • IT Support Specialist

    9 hours ago

    København, Denmark Veo Technologies Full time

    Get AI-powered advice on this job and more exclusive features. Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a...

  • Junior Support Specialist

    7 days ago

    København, Denmark Dustin AS Full time

    Bliv Junior Support Specialist hos Dustin Er du god til at hjælpe kunder og løse tekniske problemer? Hos Dustin får du som Junior Support Specialist en spændende rolle i et nordisk team, hvor du kan vokse, tage ansvar og gøre en forskel for vores kunders IT-løsninger – med masser af støtte til din udvikling. Hvorfor vælge denne stilling? ...

  • Sales support

    5 days ago

    København, Denmark Carrier Global Corporation Full time

    Country: Denmark Location: Remote Location Denmark Role: Sales Support Specialist About Carrier At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to...

  • IT Customer Service On Site support

    5 days ago

    København, Denmark Copenhagen Airports AS Full time

    Med 600+ applikationer, 550 check-in-desks, 100 self-service check-in-pulte, 120 info-skærme, 750+ servere og tusindvis af kilometer netværk, kommer du sjældent til at kede dig som vores nye kollega. Om at være On Site Supporter On site-teamet i lufthavnen har tre primære opgaver – at afhjælpe problemer på lufthavnsudstyr i terminaler og gates,...

  • Customer Interaction Specialist

    3 weeks ago

    København Ø, Denmark Alvina Shipping OFC Full time

    Welcome aboard! Founded in 1865, our parent company is Sweden's oldest passenger shipping company with a distinguished history in maritime operations. We specialize in operating passenger traffic and cruises throughout the Nordic region, and we are deeply committed to sustainable travel and innovative technology. Do you want to be a valued part of the...

  • Business Process

    7 days ago

    København, Denmark Ultranav Business Support ApS Full time

    Business Process & Application Specialist Are you passionate about driving digital transformation and empowering others to succeed? Do you excel at simplifying complex concepts and sharing your expertise? If so, we have an exciting opportunity for you to help shape the future of digitalization in an international shipping company. What we would love about...

  • Customer Interaction Specialist

    3 weeks ago

    København Ø, Denmark Alvina Shipping OFC Full time

    Welcome aboard! Founded in 1865, our parent company is Sweden's oldest passenger shipping company with a distinguished history in maritime operations. We specialize in operating passenger traffic and cruises throughout the Nordic region, and we are deeply committed to sustainable travel and innovative technology. Do you want to be a valued part of the...

  • Implementation Specialist

    4 days ago

    København, Denmark Enghouse Networks Limited Full time

    Join to apply for the Implementation Specialist role at Enghouse Networks As an Implementation Specialist, you are part of our Professional Services team that works on developing and maintaining our billing solution for specific customers. As a successful Implementation Specialist, you will play a pivotal role in our organization, leveraging your extensive...

  • Danish-speaking Customer Experience Specialist

    7 days ago

    København, Denmark Roman Health Pharmacy LLC Full time

    Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission...

  • IT onsite supporter

    1 week ago

    København, Denmark Bechtle Managed Services ApS Full time

    You will be based in Copenhagen, where there are already 2 On-site IT supporters covering East Denmark for our customer. You will also be the vacation replacement for our On-site IT supporter in Frederikshavn and you will travel 1 day per week to Holeby What will you be doing?: Stand in Service point and help users with 1st and 2nd level support. Install,...

  • Drivende Customer Care Specialist til voksende virksomhed

    17 hours ago

    København V, Denmark Anew Sleep ApS Full time

    JobbeskrivelseVi søger en engagerende og kompetent kandidat til rollen som Customer Care Specialist. I denne rolle vil du være ansvarlig for at styre kundekommunikation og rådgivning. Vores nye medarbejder skal også være dygtig til at udvikle samtalestrategier og tiltage der dækker hele livscyklus af vores produkter. Du skal også kunne tilpasse dig...

  • HR Specialist, Navigation and Support

    7 days ago

    København, Denmark UNOPS Peace and Security Cluster Full time

    HR Specialist, Navigation and Support (Re-advertisement) Job categories: Human Resources Vacancy code: VA/2025/B0042/29724 Level: ICS-10 Department/office: MP, PCG, People and Culture Group Contract type: International ICA Duration: Ongoing ICA – Open-ended, subject to organizational requirements, availability of funds and satisfactory performance...

  • Support Associate

    7 days ago

    København, Denmark Wolt Full time

    Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for full-time / part-time (min 15 h/week) Support Associates to join our Support team in Copenhagen, Denmark! What you’ll be doing Supporting our customers, courier partners and venues via live chat...