Guest Service Associate

3 weeks ago


København, Denmark Accor Hotels Full time

Main Duties:

Operational

  1. To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
  2. To perform all duties and tasks in the assigned place of work.
  3. To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
  4. To be fully conversant with all services and facilities offered by the hotel.
  5. To perform opening and closing procedures established for the place of work as assigned.
  6. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  7. To ensure that the place of work and surrounding area is kept clean and organized at all times.
  8. To monitor operating supplies and reduce spoilage and wastage.
  9. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Personnel

  1. To have an understanding of and adhere to the hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
  2. To report for duty punctually wearing the correct uniform and name tag at all times.
  3. To maintain a high standard of personal appearance and hygiene at all times.
  4. To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  5. To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
  6. To undertake any reasonable tasks and secondary duties as assigned by the manager or Team Leader.
  7. To respond to any changes in the restaurant function as dictated by the hotel.

Other Duties

  1. To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipments.
  2. To carry out any other reasonable duties and responsibilities as assigned.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Your experience and skills include:

  • Service focused personality is essential and a passion for everything food and beverage.
  • Previous experience in a similar leadership role is an asset.
  • Strong interpersonal and problem solving abilities and the ability to lead by example.
#J-18808-Ljbffr

  • København, Denmark Accor Hotels Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Supervisor

    3 weeks ago


    København, Denmark Etihad Airways Full time

    Plan, direct and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty....

  • Raffles Service Agent

    3 weeks ago


    København, Denmark Accor Hotels Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to...


  • København, Denmark Copenhagen Infrastructure Service Co. Full time

    Copenhagen Infrastructure Service Company (CISC) – a service provider working exclusively for the global fund management company Copenhagen Infrastructure Partners (CIP), is currently looking for a Senior Associate to join the Financial Analysis & Modelling team in Copenhagen, Denmark. As a Senior Associate you will join the CISC Europe team in...


  • København, Denmark Gastrojob ApS Full time

    Dedicated and Service-Oriented Stars for WAKHA Tivoli Foodhall HUSTED Tjener Fuldtid Wakha is a street food restaurant that also offers delicious take-away. The menu is based on North African flatbread inspired by Morocco, which is also portrayed in the colorful decor and ambiance, the informal atmosphere, and lots of taste. Your workplace is in Tivoli...


  • København, Denmark Grant Thornton Full time

    Vil du med på en vækstrejse? Har du flair for regnskab, analyse og en god forretningsforståelse? Søger du en dynamisk hverdag og en stejl læringskurve? Så er det måske dig, vi søger? Senior Associates og Managers Jobtype: Fuldtid Placering: København Specialer: Revision & regnskab/Transaction Advisory Services Ansøg nu Senior Associates og...


  • København, Denmark Grandjoanne Full time

    We are currently looking for a full-time Night Receptionist for the Front of House team of Grand Joanne on Vesterbro starting November 2024. If you have a passion for excellence, hospitality, and being yourself, and you have the gift of making guests feel comfortable and happy, this is my invitation for you to apply. You will join a vibrant and energetic...

  • Associate Director

    2 months ago


    København, Denmark IT Minds Full time

    Job ID: 26086 Would you like to join the most dynamic and fun Equity Team in Copenhagen? We are now looking for an Associate Director to join our Corporate Access Team.At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That's why we're deeply committed to providing the financial solutions of tomorrow to our...

  • Securities Services

    2 months ago


    København, Denmark J.P. Morgan Full time

    Securities Services - Investor Services - Global Custody Tax Product Manager - Vice President Overview Job Summary: Tax Product Management is part of the Product Management function focusing on the management and control of the Global Custody business with the specific aim, along with the Business leads, Operations, Product Control function and the Client...


  • København, Denmark Internetwork Expert Full time

    Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you’re proud of, whether...


  • København, Denmark PVH Corp. Full time

    Design Your Future at PVH Seasonal Sales Associate, Tommy Hilfiger Copenhagen About THE ROLE Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of...


  • København, Denmark MeetFrank Full time

    Help revolutionize the hospitality industry by empowering restaurateurs with an all-in-one Guest Experience Management platform. Superb empowers the new generation of restaurateurs by providing a smarter way of working and using data to offer personalized guest experiences. Superb's all-in-one platform integrates reservations, POS, payments, and guest data,...

  • Associate Consultant

    2 months ago


    København, Denmark Responsive AS Full time

    We’re looking for an ambitious, driven individual to join our fast-growing consultancy and help our clients’ digital and commercial teams succeed in the digital era. You will participate in shaping step-change digital business opportunities and turning them into working solutions using leading technology and the power of data. About Responsive The world...


  • København, Denmark Gastrojob ApS Full time

    Hotel Sanders is an informal 5-star hotel peacefully located in the historic part of Copenhagen, just behind the Royal Theatre. At Sanders, the guest always takes centre stage because we believe that luxury means being present and engaging in dialogue with the guest. We are looking for an experienced waiter to join our team at Hotel Sanders. You will be...

  • Waitress/Waiter

    3 weeks ago


    København, Denmark Accor Hotels Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • København, Denmark Copenhagen Infrastructure Service Co. Full time

    Copenhagen Infrastructure Service Company (CISC) - a service provider working exclusively for the global fund management company Copenhagen Infrastructure Partners (CIP), is currently looking for an associate/senior associate (legal counsel) to join our legal team in Copenhagen, Denmark. The role As a member of our Corporate Legal team, you will work...


  • København, Denmark Accor Hotels Full time

    Company Description: Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description: The George is...


  • København, Denmark JACOBS DOUWE EGBERTS Full time

    Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us!   The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...

  • Assistant Food

    4 days ago


    København, Denmark Accor Hotels Full time

    معلومات عن الشركة We are far more than a worldwide leader. We welcome and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your...


  • København, Denmark Nordea Bank Norge ASA Full time

    Would you like to join the most dynamic and fun Equity Team in Copenhagen? We are now looking for an Associate Director to join our Corporate Access Team. At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers....