Customer Service Specialist

3 months ago

København, Denmark JACOBS DOUWE EGBERTS Full time

Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us  

The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The Operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders.
Working with us means you will be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing – all across the world.

In the role you will work together with functions as sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and will be planning processes and ensure optimal alignment between demand and supply.

Our Customer Service team provides a complete order process and customer service facility to all customers. This is to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times. 

  • Process Customer Orders according to target.
  • Number of end user customers on target.
  • Handling calls and enquiries daily according to the defined target.
  • Order Processing
  • Resolve Customer Complaints
  • Stock Data
  • Deliveries
  • Administration
  • CSAT evaluation and action 
Qualifications
  • Good knowledge of SAP and understanding of the Order-To-Cash process
  • Knowledge of customer service principles and practices
  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
  • Experienced in Microsoft Office: Word, Excel and Outlook
  • High-minded attention to detail and accuracy
  • Preferably experience in problem analysis (5XWHY, RCA), problem-solving and loss analysis
  • Preferably great communication skills – verbal and written.
  • Fluent in English and one Scandinavian language 
Additional Information

A fantastic opportunity to learn and develop in an exciting international fast-growing business. You will have competent, caring and supporting colleagues and be a part of a unique culture with amazing brands and great coffee

We are located in Copenhagen Ørestad in a brand new office. If you want to know more about the role, please contact: Sandra Lundin, Customer Service Manager on e-mail:

We look forward to having a cup of coffee with you

Company description

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future.

Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household brands in the Nordics such as Gevalia, Café Noir, Espresso House, Friele, Douwe Egberts, L’OR, Pickwick and Piazza d’Oro.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

We value Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity and every day we are passionate about creating amazing coffee moments together.

#J-18808-Ljbffr

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