Product Design Lead

5 days ago

Aarhus kommune, Denmark Vestas Full time

Join our product team if you love to design digital experiences for developers as well as rethinking the experience of customers’ entry point to Vestas’ digital ecosystem. We are seeking a Product Design Lead who is specialised where CX and software development meet. The position also includes responsibilities for managing and mentoring a team of CX designers.

Digital Solutions & Development > Digital Solutions > CX & Design

It is Vestas’ vision to be the Global Leader in Sustainable Energy Solutions and in Vestas Digital Solutions we accelerate our efforts within digitalization. You will take part in this ambition along with designers from the CX & Design team and your product area.

Responsibilities

  • Mentor, guide, inspire, and empower your team of Product Designers, fostering their professional growth and alignment with Vestas’ goals, and synchronise with other chapter leads, Product Managers, and Engineers on product goals and people matters.
  • You will be influencing the value delivered by Vestas' customer-facing digital self-services by incorporating the customer perspective.
  • Your work will enable internal teams at Vestas to become more efficient by providing a user management solution for customer-facing solutions.
  • In collaboration with the Product Manager and the Lead Engineer, your work will support our customers in integrating Vestas’ data as part of their data-driven journey.

Qualifications

You qualify as a candidate for the Product Design Lead role if you:

  • Have 5+ years as a Product Design Lead.
  • Have 2+ years of people management experience.
  • Are accustomed to a product-led environment e.g., from SaaS businesses, previously designed a user management, developer/API forum, or similar product with high complexity. Both, an advantage.
  • Are accustomed to collaborating in a trio with the Product Manager and Lead Engineer making product decisions together.
  • Can lead and develop a design team, provide guidance, and sustain and advance product ops with the team.
  • Figma is your go-to prototyping tool and you know of front-end colleagues' UI component library tools.
  • Fluent in English, both spoken and written, is a prerequisite.

We are looking for a Product Design Lead who has practical experience with:

  • Prototyping and testing of design experiments and solutions.
  • Using UI design components whilst leveraging best practice.
  • Analysing and leveraging quantitative data from product analytics and qualitative feedback, incl. customer journeys.
  • Managing stakeholders by articulating your findings, design concepts, insight-driven rationale, and trade-offs in relation to challenging existing business rules.
  • Uplifting key CX metrics such as adoption, CSAT, ease-of-use, accessibility, and customer effort.
  • Objective-based goal setting (OKR’s).

What we offer

It is our vision that our customers realize their ambitions through the design of rewarding everyday experiences with Vestas. We aim for our designs to empower the renewable energy industry to scale by providing daily delight and ease to those on the frontlines of the fight against climate change. This is an opportunity to work with customer experience design at Vestas, with a purpose that extends beyond great CX - contributing to a global effort against climate change.

You will experience:

  • Purpose: An opportunity to impact climate change and sustainability through the design of everyday tools used by Vestas' product teams and customers.
  • Commitment: A dedication to the product-led operating model, where you bring the customer perspective to the trio and product team.
  • Good Relationships: We aim to build an informal environment of mutual trust and a tightly knit product team, where we can support and inspire each other to deliver meaningful impact for Vestas and our customers.
  • Work-Life Balance: A healthy work-life balance with flexible working options.
  • Diversity and Inclusion: Commitment to fostering a diverse and inclusive workplace where everyone can thrive and bring their unique perspectives and skills to the team.

Additional information

This position is based in Aarhus, Denmark to ensure the benefits of collocating with the product team at our Digital Hub in Aarhus. Monthly traveling should be expected, primarily to gather with colleagues in the CX & Design team in Copenhagen and with the broader department, leadership and stakeholders.

We may amend or withdraw our job postings and reserve the right to do so at any time, including before the advertised closing date. Please ensure you apply by 20th January 2025.

For further information please contact Rise Vestergaard, Head of CX & Design at

#J-18808-Ljbffr

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