IT Operations Manager for Kubernetes Platforms and Data Science Applications
5 days ago
Language(s): English and nice to have Danish
Mobility: On-site
Application Deadline:
Job role: IT Operations Manager for Kubernetes Platforms and Data Science Applications
Organization: Cloud Native and DevOps
As an IT Operations Manager, you will build trust with customers, ensure service deliveries meet the Service Contract Terms and profit targets, continuously optimize and scale the Operations service deliveries, and drive Add-On sales.
Your role will involve ensuring stable and up-to-date Kubernetes Platforms and Data Science applications on a yearly basis.
The NNIT Kubernetes DevOps unit offers you the opportunity to contribute to a collaborative, supportive, and result-oriented DevOps organization.
We advocate DevOps culture and tooling to clients and provide advisory, technical implementation, and IT operation of on-premise Kubernetes platforms.
We are experts in Containerization and navigate the ever-changing landscape of automation and DevOps technologies to provide the best solutions to our customers in Life Science, Finance, and the Danish Public sector.
Your Main Responsibilities- Responsible for Operations service deliveries and Operations economy across multiple customers.
- Responsible for Incident, Change, and Problem service processes (ITIL).
- Service delivery KPIs and reporting.
- Management and Leadership responsibilities.
- Lead and manage Operations Services delivered by a team of Kubernetes administrators and application operations engineers in DK and EU.
- Develop and implement strategies to enhance operational efficiency and service delivery for both Kubernetes infrastructure and customer-facing applications.
- Act as the primary point of contact for customers concerning operational performance, changes, and escalations.
- Operationalize KPI, SLA, and operational metrics to monitor performance and customer satisfaction.
- Drive continuous improvement of IT processes relevant to your responsibility.
- Manage the end-to-end lifecycle of customer applications, ensuring their reliability, scalability, and security.
- Oversee application deployment processes, monitoring, and issue resolution.
- Collaborate with customer stakeholders and teams to align operations with business requirements.
- Implement and enforce best practices for application management, including incident management, change management, and root cause analysis.
- Manage implementation projects and changes.
- Ensure high availability, scalability, and security of Kubernetes platforms.
- Implement processes for managing the Kubernetes Platform lifecycle, including patching and upgrading Cloud Native software.
- Ensure operations routines are automated and incident/problem responses are managed and communicated effectively to customers.
- Strong understanding of security practices and compliance standards.
- Ensure compliance with internal and external regulations, security policies, and standards for both Kubernetes and applications.
Excellent communication, leadership, and problem-solving skills.
Proven experience in leading cross-functional teams and managing customer-facing operations.
Proven experience of continuous focus on improving service deliveries, delivery economy, and reporting.
Understanding of security practices and compliance standards.
ITIL/service delivery experience.
Your Past Job Experience- IT Operations Manager
- IT Delivery Manager
- Application Manager
- IT Project Manager within IT Operations
We offer you a dynamic, collaborative, and result-oriented work environment with a good work-life balance.
We interview candidates continuously and encourage you to submit your application as soon as possible.
About NNITNNIT is a public listed company specializing in IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark. We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high. We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users, or customers. NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions, and SL Controls. Together, these companies employ more than 1,800 people in Europe, Asia, and USA.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates are encouraged to apply for the given job regardless of their gender, age, religious beliefs, sexual orientation, national and social origin, political opinion, disability, race, skin colour, and ethnic origin.
In the interest of fostering a fair and unbiased recruitment process, we kindly request candidates to refrain from including their pictures in their applications.
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