Inside Sales Representative

1 day ago


Ishøj Kommune, Denmark Resideo Technologies Inc. Full time

ADI now have an opportunity for an Inside Sales Representative to join our Sales Team in Ishøj, Denmark.

This Internal Sales Support role is responsible for providing key administrative support to the Sales team whilst ensuring a first-class customer service experience. This role will focus on supporting and enabling our external Sales teams to sell more efficiently and effectively. The role will be working Monday to Friday at our office in Ishøj.

The role will suit an individual who has exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with colleagues across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

Key Responsibilities
  • Process customer orders and quotes in SAP to specific SLA’s and customer requirement
  • Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
  • Answer telephone calls as initial line support
  • Support first line e-commerce queries
  • Liaise with relevant departments to complete customer order, queries, and complaints.
  • Maintain and update customer records
  • Support commercial sales in dealing with customer support to close and grow sales
  • Direct customers to the correct teams for technical support, account queries
  • Manage sales transactions as per customers’ requirements
  • Up-sell through attachments and complete solution orders
  • Investigate and resolve issues, complaints, and invoice queries.
  • Effectively communicate with both external & internal customers
  • Provide an exceptional customer experience against all customer transactions
  • Participate in ad hoc projects to further enhance the customer experience
YOU MUST HAVE
  • Customer experience
  • Commercial awareness
  • Communication skills
  • Good administrative experience
WE VALUE
  • Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
  • Sales experience in the distribution or retail/telecom industries
  • Industry knowledge: ideally in Access Control (ADK), Burglaralarms (AIA)
  • Experience working with SAP ERP
WHAT'S IN IT FOR YOU:
  • Employment in an international and stable company
  • Competitive salary and bonus structure
  • Supportive team with the opportunity to progress
#J-18808-Ljbffr

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