Customer Success Manager

2 weeks ago

Århus, Århus Kommune, Denmark Plecto Full time

Customer Success Manager (CSM)

Are you our next Customer Success Manager?

Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI's? Then join us in building a world-class product that helps our customers succeed

At Plecto, we are on a mission to create the world's no 1. Performance platform. We want to grow and become better at what we do, and this is what motivates us every day to build a platform that helps other companies and people do the same.

What you will do:

  • Onboarding new customers, primarily online.
  • Training new and existing customers in the use of Plecto's features.
  • Identifying customer goals and consulting customers to create a winning setup.
  • Spotting potential customer challenges and creating and implementing plans for resolutions.
  • Upgrading and expanding existing customers.
  • Ensuring high customer retention & low churn.
  • First line support by handling and solving incoming customer support requests through email, phone, and chat.
  • Troubleshooting Plecto's features and related integrations during meetings and other communication platforms.
  • Coordinating with internal teams to assist in issues resolution and account development.
  • Updating customer-related information in our CRM system.
  • Working flexibly with team members and customers in multiple time zones also outside standard working hours.

We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can change your career

Who you are:

Besides having a positive attitude and open mind, you have a customer-centric attitude with a strong sense of empathy. You are proactive, take pride in the work you produce, and get motivated by working in an environment where it's normal to experiment and try out new things.

Also, it would be great if you have experience with some of the following:

  • Experience from a similar role in customer service.
  • Highly experienced in Sales/ Commercial role previously.
  • Flair for IT and drive to learn new systems.
  • Experience with Excel and different CRM systems.
  • Highly responsible and structured approach to tasks and customer communication.
  • Understanding the importance of managing your workday/time, and priorities accordingly.
  • Excellent communication skills and ability to communicate complex information in a simple and engaging manner.

Fluency in English is required. Fluency in Danish or any additional languages is a plus.

What you get:

  • Great flexibility.
  • Opportunity for career development and progression.
  • A young and diverse international team of 45 ish strong professionals representing 12 different nationalities.
  • Plecto is all about equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for everyone.
  • Social workplace where we love getting together for fun and games, and where we truly enjoy working together.
  • Delicious lunch, free snacks and drinks.

How to Apply:

So, does this sound like a match? Then we cannot wait to hear from you

We review applications on an ongoing basis, so please submit your application as soon as possible.

If you have any questions about the role, do not hesitate to reach out to Katie Burns, Team Lead of Customer Success, at

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