Customer Success Operations Manager

5 days ago


Århus, Århus Kommune, Denmark The HubDanske Bank Full time

Company Overview: Formalize is a fast-growing international SaaS company with strong market traction across Europe. Our platform adapts to regulatory changes, ensuring businesses remain compliant and confident in their operations.

Job Description: As our new Customer Success Operations Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. Your primary responsibilities include working closely with customers to solve problems, create value, and build loyalty. You will also help build and optimize our Customer Success function across products and customer tiers.

Key Qualifications: To be successful in this role, you should have +2 years of experience in B2B SaaS or GRC, preferably in a similar customer-facing position. Strong communication, collaboration, and problem-solving skills are essential. You must be able to connect effortlessly with clients and build lasting relationships.



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