Client Delivery Director | Cities

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we are continually challenging today to reinvent tomorrow. What we do is more than a job, we work every day to make the world better for all.

This is an exceptional time to join Jacobs, we are on the cusp of a critical milestone in our strategic portfolio transformation to a more focused, higher margin portfolio aligned to critical infrastructure tailwinds, you will be at the forefront of engaging with external markets to present this new era of Jacobs.

With a focused growth plan in Europe that has Scandinavia at the centre, we are looking for a Client Delivery Director to drive the growth of our Cities & Places business (built environment, local government, transport planning, mobility) in the Nordics. The initial focus will be on the building Jacobs business and capabilities in the Danish market before extending the focus to Sweden and Norway.

Work-life balance and flexibility is a key focus area for Jacobs. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the Opportunity

As a Client Delivery Director (CDD) in our expanding Scandinavia management team, you will bring a proven delivery and work-winning track record across the region and strong client relationships to drive significant growth in Norway, Sweden, and Denmark. This is a client-focused role, working together with the executive leadership, with sales leaders in our UK and Europe region and with our international stakeholders and subject matter experts, you will identify projects that fit our overall strategy, establish customer contacts and help innovate and differentiate our service offerings for sustainable infrastructure and built environment.

You will be responsible for delivering growth in Scandinavia which meets our sales targets and aligns with our overall regional strategy. You will keep updated on sector/client shifts and proactively engage with Strategic Growth Directors, including development and implementation of the growth strategy for Scandinavia, aligned to sector strategies and agreed growth objectives. You will lead on a broad range of sales pursuits, then oversee delivery, whilst maintaining and advancing client relationships through sales strategies and client contacts in alignment with the organisation’s strategic business plan.

This position is a key part of our strategy to unleash Jacobs’ potential in Scandinavia, across the public and private sectors.

Role responsibilities:

1. Grow the business in Scandinavia:
   • Drive sales – achieve recognisable backlog growth and forward strength of the pipeline.
   • Contribute towards the growth of Jacobs’ business in Scandinavia by identifying, developing, and winning the best opportunities.
   • Convert Jacobs’ values and business strategy into the sales environment and help continue to establish Jacobs’ world-leading brand in Scandinavia.
   • Develop trust and credibility with clients by engaging in business discussions to formulate winning and portfolio diversification solutions to address their needs.
2. Identify exciting new opportunities:
   • Maintain and expand external networks, including clients, partner organisations and industry associations. Attend external industry events, when appropriate.
   • Keep current on industry trends, investments and policy direction to identify potential new investment areas and client organisations.
   • Instigate new client meetings and nurture relationships. Develop a deep understanding of their vision, investment plans and delivery challenges.
3. Build strategies to win:
   • Gain a deep understanding of local client challenges and draw on the wider Jacobs organisation to develop intelligent solutions.
   • Explore and evolve strategies and opportunities with clients. Help them shape their investments and procurement strategies.
   • Work closely with Jacobs Client Account Managers and operational teams to develop distinctive value propositions that enhance our customers’ competitive position.
4. Execute the strategy:
   • Provide oversight to pursuit teams in production of high-quality, opportunity-specific response documents which include the value proposition and win planning elements.
   • Develop intelligent risk, commercial and contractual solutions and manage risk exposure.
   • Oversee the review, negotiation and final agreement of contracts in cooperation with the legal team.
   • Ensure we deliver in line with client expectations and the delivery plan established during the tender stage.
   • Maintain positive client relationships in delivery.
   • Maximise our chances of obtaining further work.

Here's what you'll need:

• A diverse sales background and evidence of business growth in the Cities & Places / Built Environment sector.
• Established client relationships in the public and private sectors within Scandinavia.
• In-depth working knowledge of the industry, advanced understanding of client procurement processes and bid development.
• Demonstrated client relationship management capabilities.
• Proven commercial awareness and business acumen.
• Knowledge of contracting approaches for the consulting sector in Scandinavia, and the associated risks.
• Willingness to travel to Norway and Sweden is essential.
• Exceptional communication and interpersonal skills with stakeholders at all levels of the business and client organisations.
• A passion for relationship-based sales, coupled with the innate ability to understand and influence the decision-making process associated with successful sales efforts.
• Proven record of developing relationships with key clients at all levels (from executives to key management levels) with the ability to open doors for initiating relationships at client organisations.
• Ability to lead and motivate account teams, set a vision and strategy, reach across an organization to offer best-in-class solutions, manage commercial and legal negotiations, and close deals.
• Proven client and project development skills and the ability to develop relationships with clients and stakeholders.
• Sales knowledge of how to develop client account plans and win strategies, identify contracts well in advance, respond to RFPs/solicitations, interview and win new work.

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know. #CDDNORDICS