Product & Customer Supporter - DETALE (Barselsvikariat)
5 days ago
By: Rødovre
DETALE by Flugger er et designbrand med fokus på tekstur og farver til indendørs overflader.
En stor del af DETALE drives som en selvstændig enhed i Flügger group med egne salgskanaler og kundegrupper – både i Norden og internationalt.
Vores gode kollega skal på barsel, og nu leder vi efter en, der kan varetage hendes opgaver imellemtiden.
Vi søger en barselsvikar til at varetage et af vores vigtigste kerneområder – vores kunder
Som Product & Customer Supporter bliver du en central figur i vores eksterne kommunikation og et vigtigt bindeled mellem DETALE og Fluggers operative systemer og fulfilment.
Du er proaktiv, lærenem og trives med at arbejde i forskellige systemer. Du repræsenterer vores brand og sikrer en sammenhængende ordlyd i alle kundedialoger.
For at få succes i rollen forventer vi, at du har bred erfaring med både B2B- og B2C-kundesupport og er vant til at kommunikere på både engelsk og dansk.
- Rådgivning og support af kunder via e-mail og sociale medier
- Håndtering af forespørgsler, tilbud, reklamationer, ordrebehandling, problemløsning og opfølgning på leveringsudfordringer
- Støtte ved planlægning af influencerprojekter
- Professionel sparring med Unicell, vores samarbejdspartner for international fulfilment
- Varierende opgaver fra support vedr. priser og fragt til rådgivning om produktvalg, farver og påføring
- Ad hoc-opgaver i et lille team, hvor vi hjælper hinanden på tværs af roller.
Vi forestiller os, at du har erfaring med at håndtere kunder, og har et stort servicegen samt masser af energi. Det er ikke nødvendigt, at du har viden om malerfaget, men du er lærenem og tilegner dig hurtigt viden om produkter og vores fagområde.
Du brænder for at levere den bedste kundeoplevelse, har en stærk kommerciel bevidsthed og trives med at arbejde selvstændigt.
Derudover er du:
• Engageret, positiv og proaktiv, og formår at skabe gode relationer til kunderne med både teknisk rådgivning og forståelse for deres behov
• Struktureret, effektiv og vant til at arbejde med systemer
• En teamspiller, som bidrager til et godt og tillidsfuldt arbejdsmiljø
• Ikke bange for at komme med nye idéer til interne processer og forbedring af kundetilfredsheden.
- Et job med både rutineprægede opgaver og spændende ad hoc-opgaver
- En stejl læringskurve og mulighed for personlig udvikling
- En team-orienteret kultur med fokus på samarbejde og fleksibilitet
- Et indblik i en kundegruppe, hvor motivation og inspiration er afgørende
Vi glæder os til at høre fra dig
Ansøgningsfrist: 16. januar 2025
Arbejdsplads: Rødovre
Beskæftigelsesgrad: Fuldtid
Varighed: Tidsbegrænset på minimum 7 måneder (med mulig forlængelse), start medio marts 2025.
Stilling: Product & Customer Supporter - DETALE (Barselsvikariat)
For mere information
Kontakt: Therese Johansen
E-mail:
Telefon: (+45) 30185323
I Flügger ser vi udelukkende på kombinationen af personlige og faglige kompetencer og kvalifikationer, når vi vurderer kandidaters egnethed. Vi værdsætter mangfoldighed og individets ret til at være sig selv med lige muligheder.
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