Marketing Operations Manager
2 months ago
Position: Manager, Marketing Operations
Reports to Title: VP of Marketing & Strategy
Department/Division: Marketing & Strategy
Primary Work Location: Bloomington / Shakopee
Job Code/Classification: Exempt
Revision Date: August 2024
Position Overview
GN ReSound is seeking a Manager for our North American Marketing Operations Team. This role is central to the running of our marketing machine across a number of brands, sales channels, and markets within the Hearing Division for North America. GN’s aim is to be the Trusted Partner to our customers, therefore, the effectiveness of our team enables the success of our internal and external customers by providing valuable solutions and being easy to work with.
The Manager of Marketing Operations is part of a broader leadership team within the MarCom team responsible for a broad range of high-impact projects and initiatives. We work in close collaboration with sales and channel leadership, internal support teams such as Finance and Operations, as well as our marketing colleagues networked around the world and in particular with our global HQ based out of Denmark.
If you thrive in a high-pace, dynamic, and collaborative environment and are driven by the pursuit of excellence centered around our customers then you may be a good fit for the team and we’d love to hear from you.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Leadership: Provide leadership and direction for Marketing Operations to ensure alignment to departmental and overall business goals.
- Content Lifecycle Management: Oversee the print and digital content lifecycle, including the implementation of fulfillment portal systems, creation of process documentation, and development of training materials, ensuring alignment with compliance requirements.
- Compliance Management: Ensure compliance by owning the management of creation protocols that adhere to the regulations of our industry and company procedures.
- Process Optimization: Foster an environment of continuous improvement to optimize system and process efficiency in collaboration with key cross-functional and global stakeholders.
- Budget Management: Monitor and proactively work to keep projects within budget while providing strategic insights for cost optimization.
- Partner Management: Drive mutually beneficial relationships with internal and external agency partners to create and produce materials in alignment with our brand guidelines and high-quality expectations.
- Additional Duties: Adapt to the needs of the organization by performing additional duties as assigned including the current oversight of the execution of digital marketing activities.
Competencies (Knowledge and Skills needed for this position.)
- Demonstrated capability of leading, motivating, and developing team members
- Positive team player with excellent organization, time management, and task management skills
- Ability to take initiative while working independently and comfortable with ambiguity
- Exceptional analytic, decision-making, and problem-solving skills driven by a strong sense of ethics and pragmatism
- Proven track record of working on multiple projects simultaneously with cross-functional and global stakeholders
- Skilled communicator building interpersonal relationships at all levels to achieve collective success
- Ability to think strategically, prioritize tasks and oversee execution with attention to detail
- Proficiency with core Microsoft Office Tools: Excel, PowerPoint, Word, Outlook, etc.
- Familiarity with and implementation of Project Management Tools such as Asana
Desired Qualifications
- Preferred Education: Bachelor's degree in Marketing & Communications, Business, or a related field.
Experience:
- 3-5 years of experience leading a team
- Experience working in marketing operations, print & fulfillment, or related field
- Experience working with Hearing Aids or other medical devices is a plus
- Experience, training, and/or certifications specializing in continuous improvement and process engineering are a bonus
Other Information
Working Environment: Combination of office setting and remote (home-based) work.
Physical Demands: Prolonged periods of sitting or standing at a desk/workstation are required. Regular use of phone, computer and email is essential. The employee must occasionally lift and/or move up to 15 pounds.
Travel: Less than 10%
Position Type and Expected Hours of Work: Full-Time: 40 Hours/Week, Monday – Friday, 8:00AM – 5:00PM
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.
E-Verify
GN Hearing / ReSound participates in E-Verify.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail
#LI-ReSound
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Location: MN, Bloomington
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