Service Operations Specialist

2 days ago


Ballerup, Ballerup Kommune, Denmark ABB AS Full time
Job Description

A service coordinator is required to support the Marine & Ports team in ensuring sustainability in our solutions and organization.

The successful candidate will be responsible for:

  • Managing customer requirements and enquiries effectively.
  • Closing cooperation with Global Technical Support and Field Service Manager to update service requests in the ABB ticket management system.
  • Coordinating, planning, scheduling, and overseeing all service jobs and requests with necessary resources, spare parts, and logistics efficiently.
  • Ad hoc problem-solving in cooperation with customers, service engineers, and technical support engineers.
  • Creating quotations that meet customer expectations.
  • Responsible for on-time invoicing and accurate financial reporting.
  • Cooperating and coordinating activities with other ABB units and teams to harmonize service activities.
  • Proactively seeking to find better ways of working and improving operational efficiency.
Qualifications

To succeed in this role, you should have:

  • Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
  • Relevant operational experience can compensate for lack of education.
  • Experience with resource planning and coordination of service jobs.
  • Knowledge of ERP systems (e.g., SAP).
  • Experience from an operational service organization.
  • Experience from and knowledge of the Marine Service Segment is an advantage.
  • Must be fluent in both written and verbal English.
  • Pro-active attitude.
  • Ability to understand and find practical solutions to problems.
  • Initiative and cooperative, ability to work both independently and as part of a team.
  • Ability to perform tasks under pressure.


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