Enterprise Account Manager

2 weeks ago

København, Denmark Accutics ApS Full time

Accutics is a Danish SaaS start-up working with enterprises globally. As we continue adding new logos to our customer base, we need two new colleagues to help us ensure they get a fantastic experience with our products and services.

COO

About the Role

You will be a key part of our commercial team fostering strong relationships with our customers. Working closely with account executives, solution architects, and support, you will own the customer relationship once a customer has completed the first contract renewal (typically after 12 months of initial contract).

Your overall responsibility is to ensure our customers see and understand the ongoing impact generated through our products and services. With happy customers, you will have created healthy accounts primed for growth through renewals, upsells, and cross-sells.

You will manage periodic business reviews with our customers to align goals and showcase the value provided. Business reviews are performed in close collaboration with our solution architects who help with technical guidance, use cases, and more.

Key Duties
  1. Develop an intimate knowledge of the products and services Accutics offers and their associated use cases.
  2. Develop strong relationships with key stakeholders and decision-makers within customer organizations, including budget owners, product owners, data/taxonomy owners, agency contacts, and admin users.
  3. Keep the Net Retention Rate above 110% across your account portfolio.
  4. Maintain Salesforce CRM with relevant information like main contacts, customer’s technology stack, fiscal year, contract terms, maturity journey, etc.
  5. Schedule and conduct periodic business reviews with customers to receive feedback, share product updates, and suggest maturity journeys.
  6. Monitor platform usage to identify underutilized features or potential areas of churn risk.
  7. Provide feedback to the product team about feature requests or areas for improvement.
  8. Work with the marketing team to develop client success stories and case studies.
  9. Stay updated on industry trends, competitors, and best practices to guide clients effectively.
  10. Advocate for clients’ needs internally to ensure they receive maximum value from the platform.

Our customers are based around the world. You will build and maintain relationships through virtual meetings, calls, and collaboration. Some travel should also be expected to both meet our customers and to attend relevant conferences.

What You Can Expect from Us

We work with the Winning by Design framework. We will educate you on it and how its focus on ongoing customer impact influences the role of an account manager.

We will also teach you about the martech industry in general, focusing on how different technologies interoperate from a data point of view. We will provide in-depth training on the Accutics Platform and value drivers, allowing you to spot and articulate business cases.

You can expect to have a product specialist ready to assist you during customer meetings.

What We Are Looking For

We are looking for a person in their early career in account management who has strong skills in several of these areas:

  1. You are a curious person who looks to understand what is unclear and won’t hesitate to ask follow-up questions.
  2. You are structured in your ways of working.
  3. You take pride in being accountable for your tasks. As a start-up, we put a lot of trust in each other, which requires mutual accountability.
  4. You celebrate teamwork and will be working closely with solution architects, marketing, and customers to ensure success.

Your approach to a task is more important than your experience in account management. We are a startup, so you should expect that there will be options to change our ways of working and to play a big part in the execution of our account management.

Requirements
  1. You have a valid work permit to work in Europe (Denmark).
  2. You are fluent in English, both verbally and in writing.
  3. You are located in the Greater Copenhagen Area (Denmark), or will be relocating here.
  4. 2 years of experience in sales, advertising, account management, or marketing.

At Accutics, you’ll find a workplace culture that values innovation, collaboration, and growth. We’re dedicated to helping our customers succeed while fostering an environment that empowers our team members to reach their full potential.

How to Apply

Think you’re the right fit? Apply today by submitting your resume and a brief cover letter. You can email it to:

#J-18808-Ljbffr

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