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Supporter & Onboarding Specialist

3 weeks ago


Horsens, Horsens Kommune, Denmark MainChef ApS Full time

Vil du hjælpe kokke og industrikøkkener med smart software og sikre en problemfri digital onboarding?

MainChef søger en engageret supporter og onboarding-specialist, der vil være bindeleddet mellem vores brugere og vores softwareteam. Vores software løser daglige udfordringer i industrikøkkener, og vi har brug for dig til at sikre, at kokke og køkkenchefer får den bedste support samt en smidig digital onboardingproces.

Som supporter og onboarding-specialist hos MainChef vil du:

  • Hjælpe kokke og industrikøkkenpersonale, når de oplever udfordringer med vores software.
  • Yde support via telefon, e-mail og fjernsupport.
  • Guide brugere i brugen af vores system – hurtigt og serviceminded.
  • Udvikle og drive en digital onboarding-proces for nye kunder, så de hurtigt kan komme i gang.
  • Producere digitale træningsvideoer, guides og dokumentation, der hjælper vores kunder med at forstå og bruge vores software effektivt.
  • Diagnosticere problemer og eskalere tekniske fejl til udviklingsteamet.
  • Bidrage til forbedringer i supportprocessen og kundedokumentation.

Vi leder efter dig, der:

  • Er god til at forklare tekniske ting på en enkel og brugervenlig måde.
  • Har erfaring med at lave digitale træningsvideoer og onboarding-materiale.
  • Er teknisk nysgerrig og kan lære nyt software hurtigt.
  • Kan arbejde struktureret og effektivt, selv når der er mange henvendelser.
  • Taler og skriver flydende dansk og engelsk. Andre sprog (tysk, fransk, spansk) er en stor fordel, da vi udvider internationalt.

Hvad vi tilbyder:

  • En vigtig rolle i en international voksende virksomhed med store ambitioner.
  • Mulighed for at arbejde med et unikt produkt, der gør hverdagen lettere for kokke.
  • Et uformelt og dynamisk arbejdsmiljø, hvor vi værdsætter initiativ og teamwork.
  • Mulighed for at være med til at forme vores digitale onboarding-strategi og træningsmateriale.
  • Løn efter kvalifikationer.
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