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Manager Knowledge Management

1 week ago

Copenhagen, Copenhagen, Denmark Ampstek Full time

Direct message the job poster from Ampstek

Core Competencies
  1. Knowledge Management Expertise
    • Deep Understanding of KCS Principles: Comprehensive knowledge of KCS principles, methodologies, and best practices.
    • Level Required: Advanced
    • Experience in Knowledge Management: Extensive experience in creating, managing, and optimizing knowledge management processes.
    • Level Required: Advanced
  2. Process Design and Optimization
    • Process Design: Ability to design and document effective Knowledge Management processes tailored to the specific needs of the organization, taking segregation of duties into account.
    • Level Required: Advanced
    • Analytical Thinking: Ability to analyze complex problems and develop effective, strategic solutions.
    • Level Required: Advanced
  3. Change Management
    • Change Management: Expertise in managing significant organizational changes, including strategies in a global organization, and securing buy-in and handling resistance.
    • Level Required: Advanced
  4. Project Management
    • Project Planning and Execution: Proficiency in planning, executing, and monitoring large-scale projects to ensure successful roll-out and implementation.
    • Level Required: Intermediate to Advanced
    • Risk Management: Ability to identify potential risks in the roll-out process and develop robust mitigation strategies.
    • Level Required: Intermediate
  5. Technical Proficiency
    • IT Infrastructure Knowledge: Understanding of IT infrastructure and desktop support environments.
    • Level Required: Intermediate
    • Tool Proficiency: Familiarity with knowledge management tools, platforms, and technologies, preferably ServiceNow.
    • Level Required: Intermediate
  6. Communication and Collaboration
    • Effective Communication: Strong verbal and written communication skills to clearly articulate the KCS strategy, processes, and progress to stakeholders.
    • Level Required: Advanced
    • Collaboration: Ability to work effectively with cross-functional and geographically dispersed teams.
    • Level Required: Intermediate to Advanced
Qualifications
  • Certifications: KCS Practices v6 Certification or equivalent knowledge management certifications.
  • Level Required: Highly Desirable
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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