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Manager Knowledge Management
1 week ago
Direct message the job poster from Ampstek
Core Competencies- Knowledge Management Expertise
- Deep Understanding of KCS Principles: Comprehensive knowledge of KCS principles, methodologies, and best practices.
- Level Required: Advanced
- Experience in Knowledge Management: Extensive experience in creating, managing, and optimizing knowledge management processes.
- Level Required: Advanced
- Process Design and Optimization
- Process Design: Ability to design and document effective Knowledge Management processes tailored to the specific needs of the organization, taking segregation of duties into account.
- Level Required: Advanced
- Analytical Thinking: Ability to analyze complex problems and develop effective, strategic solutions.
- Level Required: Advanced
- Change Management
- Change Management: Expertise in managing significant organizational changes, including strategies in a global organization, and securing buy-in and handling resistance.
- Level Required: Advanced
- Project Management
- Project Planning and Execution: Proficiency in planning, executing, and monitoring large-scale projects to ensure successful roll-out and implementation.
- Level Required: Intermediate to Advanced
- Risk Management: Ability to identify potential risks in the roll-out process and develop robust mitigation strategies.
- Level Required: Intermediate
- Technical Proficiency
- IT Infrastructure Knowledge: Understanding of IT infrastructure and desktop support environments.
- Level Required: Intermediate
- Tool Proficiency: Familiarity with knowledge management tools, platforms, and technologies, preferably ServiceNow.
- Level Required: Intermediate
- Communication and Collaboration
- Effective Communication: Strong verbal and written communication skills to clearly articulate the KCS strategy, processes, and progress to stakeholders.
- Level Required: Advanced
- Collaboration: Ability to work effectively with cross-functional and geographically dispersed teams.
- Level Required: Intermediate to Advanced
- Certifications: KCS Practices v6 Certification or equivalent knowledge management certifications.
- Level Required: Highly Desirable
Mid-Senior level
Employment typeContract
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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