Desktop Support Manager
6 days ago
E-Solutions is seeking a Desktop Support Manager to lead the development and implementation of a global Knowledge-Centered Service (KCS) process in our onsite and desktop support organization. This role requires a deep understanding of KCS principles, methodologies, and best practices.
The successful candidate will have extensive experience in designing and documenting effective knowledge management processes tailored to our specific needs. You will work closely with cross-functional teams to create, manage, and optimize knowledge management processes.
Your key responsibilities will include:
- Developing a New KCS Strategy: Based on observation, analysis, and understanding of current ways of working, define and document an addition to the KCS process that addresses the unique needs of our onsite and desktop support organization.
- Process Design and Documentation: Design and document a scalable and efficient knowledge management process for OSS.
- System Configuration and Optimization: Configure and optimize the existing knowledge base system to support the new process element.
- Training: Ensure all training material is produced and the organization is ready and capable of delivering training of relevant team members in the new KCS processes.
- Performance Monitoring and Continuous Improvement: Establish metrics to monitor performance and integrate the governance of this with the existing KCS governance structure.
- Change Management and Stakeholder Engagement: Manage the change process and engage stakeholders effectively to secure buy-in and support for the new KCS process element.
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Desktop Support Denmark
3 days ago
Copenhagen, Copenhagen, Denmark Excis Compliance Full timeCopenhagen, Denmark | Posted on 29/11/2024 At Excis Compliance Ltd. , we are a global leader in IT services, delivering excellence in desktop support, network management, and IT solutions to Fortune 500 companies and growing businesses alike. With a presence in over 100 countries, we combine local expertise with a global vision to ensure the best IT services...
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Desktop Support Engineer
4 days ago
Copenhagen, Copenhagen, Denmark Cognizant Full time**About the Job:**As a member of the Deskside Support Team, you will be responsible for delivering outstanding technical support to our end-users. This includes providing comprehensive deskside support for workstations, mobile devices, and printers, as well as troubleshooting macOS issues and managing end-user device backups and recovery.The successful...
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Desktop Technician L2
3 days ago
Copenhagen, Copenhagen, Denmark Excis Compliance Full timeJob DescriptionThe Desktop Support Technician L2 will be responsible for providing technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients. You will troubleshoot advanced issues, collaborate with teams globally, and help implement IT solutions for efficiency and performance.
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Azure Virtual Desktop Sales Lead
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Copenhagen, Copenhagen, Denmark Nerdio Full timeNerdio, a pioneering leader in cloud solutions for IT professionals and businesses, is seeking a seasoned Azure Virtual Desktop Sales Lead to spearhead its growth initiatives in the EMEA region. The successful candidate will possess a deep understanding of Azure Virtual Desktop (AVD), Citrix, VMware VDI, DaaS, and RDS technologies, as well as a proven track...
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Onsite IT Support Expert
6 days ago
Copenhagen, Copenhagen, Denmark E-Solutions Full timeAbout the PositionWe are seeking an Onsite IT Support Expert to lead the development and implementation of a global Knowledge-Centered Service (KCS) process in our onsite and desktop support organization. This role requires a deep understanding of KCS principles, methodologies, and best practices.The successful candidate will have extensive experience in...
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IT Support Specialist
3 days ago
Copenhagen, Copenhagen, Denmark Excis Compliance Full timeCompany OverviewExcis Compliance Ltd. is a global leader in IT services, delivering excellence in desktop support, network management, and IT solutions to Fortune 500 companies and growing businesses alike. Our presence in over 100 countries enables us to combine local expertise with a global vision, ensuring the best IT services for our clients.
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Knowledge Management Specialist
6 days ago
Copenhagen, Copenhagen, Denmark E-Solutions Full timeAbout the RoleWe are seeking a highly skilled Knowledge Management Specialist to lead the implementation of a global Knowledge-Centered Service (KCS) process in our onsite and desktop support organization. The ideal candidate will have extensive experience in creating, managing, and optimizing knowledge management processes.As a Knowledge Management...
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IT Support Specialist
5 days ago
Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full timeAt Schmidt Hammer Lassen Architects, we are seeking a skilled IT Support Specialist to provide high-quality technical assistance and support for our architectural studios in Denmark.The successful candidate will be responsible for delivering exceptional customer service, resolving helpdesk issues, and performing routine maintenance tasks to ensure seamless...
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IT Support
1 day ago
Copenhagen, Copenhagen, Denmark Strukton Rail AB Full timeAre you ready to kickstart your career in IT? We are currently looking for an IT Support Student Worker to join our team in our Copenhagen office Our mission is to provide top-tier infrastructure and on-site support, enabling our employees to deliver world-class IT solutions in the Identity Access Management and Governance space. As an IT Support Student...
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Technical Support Specialist
4 days ago
Copenhagen, Copenhagen, Denmark Cognizant Full time**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.The Deskside Support team helps users with their computers, mobile devices, and...
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Network Support Associate
3 days ago
Copenhagen, Copenhagen, Denmark AVASO Technology Solutions Full timeCompany Overview:Avaso Technology Solutions is a leading IT solution provider offering services to over 150 countries worldwide. We pride ourselves on delivering top-notch technology solutions to various industries, including some of the world's largest brands.Job Title: Technical Support SpecialistJob Type: Freelance/Part-time...
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Global KCS Process Lead
6 days ago
Copenhagen, Copenhagen, Denmark E-Solutions Full timeAbout the JobE-Solutions is looking for a Global KCS Process Lead to develop and implement a comprehensive Knowledge-Centered Service (KCS) strategy for our onsite and desktop support organization. This role requires a deep understanding of KCS principles, methodologies, and best practices.The successful candidate will have extensive experience in leading...
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IT Service Delivery Professional
4 days ago
Copenhagen, Copenhagen, Denmark Cognizant Full time**Our Team:**The Deskside Support Team is a dynamic and collaborative group that is dedicated to delivering exceptional technical support to our end-users. We are looking for a talented IT Service Delivery Professional to join our team and contribute to our mission.The successful candidate will have experience in providing technical assistance to users,...
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End-User Computing Expert
4 days ago
Copenhagen, Copenhagen, Denmark Cognizant Full time**Job Description:**We are looking for an End-User Computing Expert who can provide technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.The successful candidate will be part of the Deskside Support Team, which delivers outstanding technical support to our end-users. Their role will be...
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Technical Support Specialist
3 days ago
Copenhagen, Copenhagen, Denmark AVASO Technology Solutions Full timeAbout AVASO Technology Solutions:We are an IT solution provider with a global presence, serving over 150 countries and offering extensive distribution capabilities. Our expertise lies in delivering cutting-edge technology solutions to enterprises of all sizes, including some of the world's largest brands.Position: Technical Support SpecialistJob Type:...
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Enterprise IT Partner Manager
3 days ago
Copenhagen, Copenhagen, Denmark Nerdio Full timeNerdio, a renowned provider of cloud solutions for IT professionals and businesses, is seeking an Enterprise IT Partner Manager to drive growth and success in the EMEA region. The ideal candidate will possess a deep understanding of the MSP market, as well as expertise in Azure Virtual Desktop (AVD), Citrix, VMware VDI, DaaS, and RDS technologies.About the...
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Programme Support Manager
5 days ago
Copenhagen, Copenhagen, Denmark BØRNEfonden Full timeProject CoordinationWe are looking for a Programme Support Manager to join our Grants team. In this role, you will provide administrative and technical support to programme managers and local partners, ensuring the smooth execution of our projects.Your expertise in project coordination and administration will enable you to efficiently manage multiple tasks...
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Global IT Service Provider
3 days ago
Copenhagen, Copenhagen, Denmark Excis Compliance Full timeKey ResponsibilitiesProvide L2-level support for desktop, laptop, and peripheral hardware.Troubleshoot and resolve advanced Windows OS issues, including updates, performance optimization, and registry fixes.Install, configure, and maintain Microsoft Office 365 applications.Resolve complex issues related to Active Directory, including account management,...
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Support Manager
5 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeAs an Enterprise Support Manager at Amazon, you will be responsible for leading a team of Technical Account Managers who serve as the primary operational point of contact for your customer. Your primary objective will be to develop and implement strategies that improve customer satisfaction and loyalty, ensuring that our largest customers receive exceptional...
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Business Support Manager
5 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeWould you like to help drive and influence our in-house digital product Design Hub, making our ambitions a reality while supporting work across the value chain? Do you enjoy complex challenges, and are you motivated by the opportunity of shaping and supporting a strong and resilient organization? If so, we would love to hear from you Read on and apply today...