Revenue Enablement Manager Revenue Operations · · Hybrid Remote
1 day ago
Revenue Enablement Manager
UK, Copenhagen, Oslo or Amsterdam
Puzzel: The Low-Down
Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.
Why we’re proud
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform ’
- Puzzel was recognised as the 'most innovative European-founded CCaaS provider ' and top 3 globally by Frost & Sullivan in 2023
- Best Practices Company of the Year 2023
- Consistently high Glassdoor rating
- 2023 customer NPS score of 37
- Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa , placing 25th out of all companies they partner with in 2023
- We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness
Key Data Points
- €50m revenue in FY 2023 (up from €45m in 2022)
- Currently ~295 employees
- Used by more than 1100 businesses across 40 countries
- Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly
What you'll do
The Revenue Enablement Manager will be responsible for equipping our sales team with the tools, resources, and training they need to effectively sell Puzzel’s solutions. This role involves close collaboration with sales, marketing, and product teams to ensure alignment and drive sales performance.
Key Responsibilities:
- Develop and implement a comprehensive revenue enablement strategy.
- Create and manage sales training programs, including onboarding for new hires.
- Design and distribute revenue enablement materials such as playbooks, presentations, and competitive analysis.
- Collaborate with marketing to ensure sales materials are aligned with current campaigns and messaging.
- Analyze sales performance data to identify areas for improvement and measure the effectiveness of enablement initiatives.
- Provide ongoing support and coaching to the sales team.
- Stay up-to-date with industry trends and best practices in revenue enablement.
- Develop and deliver learning and development programs to enhance the skills and knowledge of the sales team.
- Assess training needs and create customized learning paths for individual team members.
- Implement continuous learning initiatives to ensure the sales team remains knowledgeable about new products, services, and market trends.
The must haves
- 5+ years of experience in revenue enablement, e-learning content creation for sales, sales operations, or a related role.
- Strong understanding of sales processes and methodologies (MEDDPICC).
- Excellent communication and presentation skills.
- Proven experience in competitor analysis for battlecards, feature ROIs and USP creation.
- Experience with a complex SaaS product portfolio.
- Ability to work collaboratively across departments.
- Analytical mindset with the ability to interpret sales data and metrics.
- Experience in learning and development, including designing and delivering training programs.
The nice to haves
- Experience with a smaller SaaS vendor (
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