Senior Customer Practice Manager

4 weeks ago


København, Denmark Amazon Full time
Senior Customer Practice Manager - Pre Sales, Professional Services

Job ID: 2752606 | Amazon Web Services Colombia S.A.S.

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.

AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.

- Engage customers: collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big: ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services
- Envision and inspire customers
- Identify & develop specific opportunities and related business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
- Overseeing delivery of projects in account, ensuring high quality delivery

Key job responsibilities
- Build customer strategy with the lenses of Professional Services organization;
- Build strategic alignment with all teams that have relationship with that customer;
- Pipeline generation and management;
- Opportunity management
- Lead internal resources from ProServe to be aligned with holistic strategy;
- Build solid business cases and close plans
- Build rapport and earn trust with customer

BASIC QUALIFICATIONS

- 7+ years of external or internal customer facing, complex and large scale project management experience;
- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value;
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion;
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.

PREFERRED QUALIFICATIONS

- Vertical industry sales and delivery experience of cloud services and solutions;
- Experience managing and delivering large-scale enterprise IT projects;
- Evidence of growth in and achievement of professional services sales and delivery goals and targets;
- Senior level executive engagement, relationship management and advisory experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • København, Denmark Amazon Full time

    Senior Practice Manager, AWS Professional Services Germany Job ID: 2641882 | AWS EMEA SARL (Germany Branch) - H13 As a Senior Practice Manager at AWS, you will be responsible for building and leading a practice of Professional Services Consultants working with customers and partners to sell and deliver innovative solutions. You will routinely engage with...


  • København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...


  • København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • København, Denmark Amazon Full time

    Practice Manager Financial Services, Professional Services We are looking for the Financial Services Practice Leader of our AWS Japan Professional Services business. Are you a business leader that has led business and/or technology consulting teams through significant periods of growth? Have you designed, positioned, and executed digital transformation...


  • København, Denmark Amazon Full time

    Senior Customer Solutions Manager – Automotive Industry AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes...


  • København, Denmark Amazon Full time

    Senior Customer Solutions Manager – Automotive Industry AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes...


  • København, Denmark GAN Integrity Solutions Full time

    Customer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...


  • København, Denmark The HubDanske Bank Full time

    The role As a Project Manager in our Customer Team you will be taking a leading role in supporting Portchain’s growth by taking end-to-end ownership of the onboarding and ongoing management of large enterprise customers in the shipping industry. You: You will work with our global shipping line customers to help them drive tremendous value and operational...


  • København, Denmark Amazon Full time

    Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10 As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure...


  • København, Denmark Amazon Full time

    Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10 As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will...


  • København, Denmark GTT Communications, Inc. Full time

    GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of...


  • København, Denmark Amazon Full time

    Amazon Web Services (AWS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. The Amazon Global Services team interacts with leading companies and believes that world-class support is critical to customer success. Amazon Global Services also partners with...


  • København, Denmark Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • København, Denmark Amazon Full time

    Job ID: 2769524 | Amazon Web Services Vietnam Company Limited - E42 The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Customer Delivery Architects (CDAs). A CDA is responsible for partnering with ProServe leaders and client partners to dive deep into a customer’s business challenge in order to...


  • København, Denmark Maersk Group - A.P. Møller Mærsk Full time

    At Maersk, we are dedicated to becoming the global integrator of logistics, connecting and simplifying our customers' supply chains. With a rich history spanning over a century, we pride ourselves on our reliability, commitment to innovation, sustainability, and the continuous improvement of our services to deliver industry leading value to our customers....


  • København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • København, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • København NV, Denmark RS Group plc Full time

    As the Senior Finance Manager for Scandinavia, you will be a key member of the Scandinavian Leadership Team, representing finance for the region. Your role will involve providing valuable insights into performance, supporting strategic direction, and collaborating with partners to drive commercial value while ensuring compliance with financial...

  • Senior Accountant

    2 months ago


    København, Denmark AMADA Senior Care Mesa Full time

    twentyAI is supporting a corporate management firm that provides comprehensive services to local and international businesses operating in Scandinavia. Their offerings include company formation, directorship, payroll, bookkeeping, tax compliance, and legal support. They serve a diverse range of clients. Established in 2014, the business has expanded its...


  • København, Denmark IT Minds Full time

    Would you like to combine Risk Management with Asset Management? This is an opportunity to do so and gain an extensive network across the Danske Bank Group. Senior/Chief Business Risk & Controls Officer to Asset Management Business Controls, Large Corporates & Institutions Business Controls & Product Management We are seeking a Senior/Chief Business...