Customer Success Manager

3 months ago

København, Denmark Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

WHAT YOU WILL DO
  1. Act as the global point of contact for the customer.
  2. Partner on Account Plans and Sales Plans.
  3. Lead global contract renewals and new MSAs and GSAs.
  4. Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration.
  5. Identify and support new opportunities within assigned accounts for upselling and cross-selling. Communicate Iron Mountain policy/price changes; ensure global alignment.
  6. Partner with customer service, operations and the internal sales team to ensure a positive customer experience.
  7. Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts; and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base.
  8. Leverage available analytical data such as CRM, SFDC and social media sites; and demonstrate a keen understanding of economic, financial, market, and industry trends in order to drive profitable growth.
WHAT YOU WILL BRING
  1. Written and spoken communication in Danish and English.
  2. Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.
  3. Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities.
  4. Must exhibit excellent written, oral and presentation skills through power messaging.
  5. Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues.
  6. Ability to develop, maintain and present to senior level management within their customer base.
  7. Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.
WHAT’S IN IT FOR YOU?
  1. Be part of an ever evolving global organization focused on transformation.
  2. Competitive salary and benefits.
  3. Have a support system where you have a safe place to voice your opinion and share feedback.
  4. Open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
  5. Global connectivity to learn from 27,000+ teammates across 63 countries.
  6. Be part of a winning team who embrace diversity, inclusion, and our differences.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE.

Requisition: J0078361

#J-18808-Ljbffr

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