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Learning & Development Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Trustpilot Full time

Trustpilot Copenhagen, Capital Region of Denmark, Denmark

Learning & Development Specialist

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.

Content Integrity (CI) aspires to provide best-in-class customer service while maintaining and protecting the integrity of Trustpilot's guidelines and brand, striving towards our mission of becoming a universal symbol of trust. Our mission is to cultivate trust between Trustpilot and our users by upholding our guidelines, ensuring effective collaboration, and driving internal process improvement.

As a Learning & Development (L&D) Specialist within our Trust & Safety (T&S) department, your priority is to provide our internal specialists and partner agents with the resources, tools, and experiences they need to excel in their roles. Your role will involve structuring knowledge and learning management systems, building internal documentation, delivering training, and surfacing continuous improvement opportunities. This role is crucial for enabling teams working on moderating content across Trustpilot to take ownership of their interactions with business customers and consumers. You will play a significant part in ensuring Trustpilot remains the go-to review site by ensuring that content can be trusted.

What You'll Be Doing
  • Develop tailored training programs, resources, and workshops to empower various T&S teams in handling business customers and consumer interactions with professionalism and adherence to Content Integrity standards.
  • Collaborate closely with Escalations, Vendor Management, and Quality teams to ensure the internal and outsourced teams meet target KPIs and ongoing training needs are addressed regularly.
  • Partner with key stakeholders across the Trust & Safety department to identify skill gaps, align training efforts with organizational goals, and drive a culture of continuous improvement.
  • Monitor and measure the effectiveness of training programs through performance metrics, feedback sessions, and quality assessments, refining programs as needed.
  • Stay informed about trends in trust and content integrity, ensuring training materials evolve to meet emerging requirements and uphold Trustpilot's mission.
  • Improve standard operating procedures and content policies for both internal and outsourced teams.
Who You Are
  • Experience in Learning & Development, preferably within Trust & Safety or customer service-focused environments for an online platform.
  • Hands-on experience with Learning Management Systems (LMS) and authoring tools (e.g. Articulate).
  • Successful track record of launching L&D initiatives across diverse groups of learners, including remote or outsourced teams.
  • Great stakeholder management skills to engage across multiple departments.
  • A data-driven approach to evaluate training effectiveness, and the ability to leverage insights to drive improvements.
  • Able to look at existing processes critically and identify ongoing improvement opportunities.
What's In It For You
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1st year anniversary (prorated).
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go, complete with a coffee bar, canteen, and table tennis.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  • Employee discounts to restaurants and shops.
Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Human Resources

Industries

Technology, Information and Internet

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