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Operations Lead

2 months ago

København, Denmark Unibail-Rodamco Germany GmbH Full time
Operations Lead - Westfield Rise - The Netherlands

At Unibail-Rodamco-Westfield (URW), we play a vital role in the environmental transition of cities and the way we live in them: we are reinventing being together by operating sustainable, vibrant, mixed-use places where people live, work, shop and share amazing experiences. Here, ambition meets expectation and excitement meets commitment.

About us - URW is an owner, developer and operator of sustainable, high-quality real estate assets in the most dynamic cities in Europe and the United States. We operate 72 shopping centres in 12 countries, including 39 which carry the iconic Westfield brand. We provide a unique platform for retailers, brands and consumers to connect with each other. We are driven by the positive environmental, social and economic impact we can have on the cities and communities where we operate.

What is important to us

Joining URW is more than a step forward in your career. Talented and passionate people come to URW to be part of a diverse global community where every voice resonates and each contribution matters. We invite enthusiast, passionate fresh thinkers from diverse backgrounds to join us and make urban regeneration and the transformation of retail happen. We offer a collaborative, inclusive culture that fosters excellence, autonomy, innovation and collective power for all our team members.

We provide an environment where one can grow and evolve. We see internal movement and international mobility as cornerstones for further growth. In our culture of continuous learning, talented and inspiring people can quickly become leaders. Diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences.

URW Northen Europe is an international team of about 140 employees based in the Netherlands, Sweden and Denmark. We run a total of 7 assets like Westfield Mall of the Netherlands, Stadshart Amstelveen, Westfield Mall of Scandinavia, Westfield Taby Centre and Fisketorvet, Copenhagen.

Westfield Rise is the in-house retail media agency of Unibail-Rodamco-Westfield capitalising on the best shopping malls, the best cities and the best audience. Powered by data, we are leading the change in a rapidly growing retail media market, with a focus on shaping the future of experiential retail. Westfield Rise is the first choice for brands and marketeers wanting to connect with an engaged audience, who have the desire to explore new experiences and truly make an impact.

With a team of 8 across the Northern European region, we are structured around 4 activities: Media, Brand Experience, Brand Partnerships, Services & Data. We focus on commercial opportunities and revenues through a client-centric 360° approach within shopping centers, placing Westfield Rise as a key player in the retail media market. You will work with the entire team, who are based in NL and SE. They are high performing, seasoned and engaged talents. You will report to the Head of Westfield Rise, based in Stockholm, a young highly energetic creative opportunity seeker with an exceptional track record in engaging with large famous accounts.

What we offer

Within the role of Operations Lead NL you will be supporting a high-performance sales team based in the Netherlands, challenged to operationally deliver physical consumer engaging media and/or brand experience activations in our assets (Westfield Mall of the Netherlands & Stadshart Amstelveen) that drive high levels of brand exposure for the client brand, while delivering excellent customer service.

In this role, your main missions are:

  • To operationally deliver client media and/or brand experience campaigns in a professional and structured way in URW shopping centers,
  • To support the Westfield Rise team in all operational and planning aspects before, during and after client campaigns, according to Westfield Rise strategy and delivery standards,
  • To have full Northern European project ownership of our Data offer, working closely with Head of Westfield Rise to set a Northern European go-to-market strategy, on-board clients, tenants and relevant stakeholders internally and externally and deliver on our targets,
  • To drive revenues for Westfield Rise according to our strategy, delivery standards, annual Business Plan and budgets.

Where will you work?

Our teams work in our head offices or in our assets. The role is a full time position and the team is generally present in office or in the assets. For this role we expect that you will work from our Westfield Assets at least once a week and the other days you will mainly work in our HQ in Amstelveen.

What you may expect

  • We are a boutique company where we evolve our business in togetherness. There is ample opportunity to make an impact and propose new ideas.
  • Your development and growth is essential to us and we have a good development process in place, including 360 feedback sessions.
  • Our offices and our assets are modern design locations to work from.
  • We offer a competitive salary and a bonus, based on both company and individual results.
  • You will receive 32 holidays (based on a fulltime employment).
  • We offer a one year contract with an option to extend to permanent.
  • There is a company health insurance available at a reduced tarif.
  • We provide for a laptop and a mobile phone.

What we are looking for

At Westfield Rise we are imaginative and bold, always pushing the boundaries to achieve results. Our culture embraces creativity, diversity and progression, nurturing everyone we work with to reach the top of their profession.

  • Do you have relevant working experience at a brand experience, event or media agency or working experience within (physical) marketing or advertising for a brand?
  • Can you show us strong organizational skills with an excellent attention to detail?
  • Have you proven to be a self-starter, who is driven and self-motivated to deliver results?
  • Do you have excellent verbal and written communication skills in Dutch and English?
  • Are you a natural project manager that thrives in a dynamic, creative and international environment, armed with a service minded approach and can-do attitude? Then this is the role for you.

What is next?

Now that you are all excited and curious about us, we look forward to receiving your application

Please go to our website and send in your application.

If you want to know more, you are free to reach out to Camilla Garami, Head of Westfield RISE ( ) or to Lotte Willemstein, Head of People NL ( ).

If you are invited to join our recruitment process, you may expect the following over a period of about 4 weeks:

  1. 1st round: interview with Camilla Garami, Head of Westfield Rise & a business partner.
  2. 2nd round: interview with 2 important stakeholders in the business.
  3. A test may come in place after these 2 interviews, assessing your numerical & logical skills.
  4. 3rd round: “Meet & Greet” with 2 members of the Regional Management team.

We aim to have at least one round done face to face in the office.

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