Service Delivery Manager

2 months ago

Glostrup Kommune, Denmark Sentia Full time

Er du klar til at gå en super spændende fremtid i møde i en succesfuld virksomhed inden for innovative teknologiske løsninger? Er du i stand til at yde verdens bedste service og mestrer du disciplinerne omkring klassisk IT-drift og kundesupport i et cloud-baseret miljø med professionelle og humoristiske kolleger? Sætter du en ære i at yde professionel service i en organisation, hvor vi tænker og arbejder med og for kunder. Så har vi stillingen til dig

Du indgår i et erfarent, dynamisk og dedikeret team af Service Delivery Managers. Du er støttet af vores dygtige teknikere, projektledere og på salgssiden Salgssupport samt oftest en Account Manager, der er tilknyttet til dine kunder og ansvarlig for salg af nye services, kontraktfornyelser etc. Du formår at sætte dig i kundens sted samt at levere service og rådgivning på et højt niveau. Endelig har du det godt i en hverdag med mange forskellige opgaver.

DU FÅR

  • Mulighed for faglig og personlig udvikling
  • Frihed under ansvar
  • Et dynamisk arbejdsmiljø med dygtige og dedikerede kolleger

DINE OPGAVER

  • Du er kundens daglige sparringspartner og sikrer et højt kommunikationsniveau til kunden – særligt i kritiske situationer
  • Du driver kundesamarbejdet og er på toppen af kontrakternes rammer
  • Du udarbejder statusrapporter til dine kunder samt sikrer input til fakturering jf. kontrakten

DU ER

  • God til at skabe relationer til kunder og kolleger
  • En god kommunikator
  • Motiveret af at skabe gode kundeoplevelser

Hvad forventer vi af vores Service Delivery Manager

  • Leverer verdens klasse service
  • Mestrer disciplinerne indenfor klassisk IT-drift og kundesupport i ét hybridt cloud-baseret miljø
  • Faciliterer styregruppe- og driftsmøder herunder mødereferater
  • Håndterer mersalg af eksisterende services til dine kunder
  • Du sikrer, at milepæle overholdes, identificerer potentielle risici og kommer med konstruktive løsningsforslag
  • Du er selvkørende, proaktiv og sætter en ære i at gå forrest

Dit arbejdssted vil være på vores kontor i Herlev.

Dine ansvarsområder
Der er flere indgange til jobbet, men vi forestiller os, at du:

  • Har minimum 4-5 års erfaring med IT Operations
  • Erfaring med et hybridt cloudmiljø, Managed Services, Servicedesk og ServiceNow
  • Det er en fordel, hvis du har erfaring fra en lignende stilling hos en IT-leverandør, måske som konsulent og erfaring med at håndtere flere kunder samtidig
  • Ikke er bange for at kaste dig ud i at lære nye tekniske systemer at kende
  • Er velbevandret inden for sagshåndtering – vi bruger ITIL, men vi hører også gerne fra dig, hvis du har erfaring med andre lignende principper
  • Hjemmevant læser en kontrakt og har fokus på de vigtige målepunkter i SLA-opfyldelse.

Din profil

  • Mestrer dansk og engelsk i skrift og tale på et professionelt niveau
  • Trives med administrativt arbejde, herunder både ad hoc-opgaver og styring af faste processer
  • Leverer god og professionel service
  • Er god til at samarbejde på tværs af afdelinger og fagligheder
  • Er omstillingsparat og frisk på at lære nye ting
  • Ikke er bange for også at løse andre ad hoc opgaver, når det er nødvendigt

En ny måde at arbejde med IT på

I Sentia trives vi ved at være vores kunders fortrukne og langsigtede samarbejdspartner. Derfor er det vigtigt for os at vi skræddersyer markedets bedste løsninger, som passer til kundens forretning, om det er pure Public Cloud, hybrid, Sentia Cloud eller andre Managed Services. Det vigtigste er, at vi skaber langsigtede løsninger sammen med vores kunder og derved sikrer et stærkt fundament for fremtidigt samarbejde.

Vi løser forretningsudfordringer med IT-løsninger

Vi mener, at den digitale verden er kernen i enhver virksomhed, og vi drives af at finde den bedste IT-løsning sammen med vores kunder. Vi er i øjeblikket på en spændende transformationsrejse, hvor vi optimerer vores interne struktur, fra vores systemlandskab til at udfordre traditionelle arbejdsmetoder. Vi inviterer dig på denne spændende rejse, hvor vi konstant er i udvikling og derfor kan du ikke lade være med at vokse sammen med os.

Vil du med på rejsen?

Vi indkalder til samtaler løbende og ansætter, når vi har fundet det rette match. Vi vil derfor gerne invitere dig til at sende os dit CV, hvor du fremhæver, hvorfor netop du er det rette match for Sentia.

Hvis du har specifikke spørgsmål til stillingen, er du velkommen til at kontakte Head of Service Delivery Management Ole Larsen på

Vi glæder os til at høre fra dig.

Ansøgningsfrist:
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