Customer Service Manager
24 hours ago
Job Description
We are seeking a highly motivated and experienced Customer Service Manager to lead our Technical Support team. As a key member of our Customer Success department, you will be responsible for providing exceptional customer service to our global client base.
Key Responsibilities
- Lead and manage a team of Product Support Specialists to deliver high-quality technical support to customers
- Develop and implement scalable processes to ensure efficient ticket handling and resolution
- Collaborate with cross-functional teams, including Product and Tech, to resolve complex technical issues
- Coach and mentor team members to improve their skills and performance
- Handle complex technical issues and act as a liaison point with internal stakeholders
Requirements
- 3+ years of previous customer service experience from a similar position
- Proven experience as a Team Lead or in a leadership role, preferably in tech
- Natural flair for IT and willingness to learn new systems
- Knowledge of best practice Customer support tech systems
- Excellent communication skills, capable of building strong relationships with customers and across multiple internal departments
Why Connected Cars A/S?
- The opportunity to work with a global company at the forefront of the connected car industry
- A collaborative and innovative work environment that encourages growth and creativity
- Competitive salary and benefits package
- Extensive employee discounts scheme on cars and repairs
- Friendly and dynamic team culture
What We Offer
- Competitive salary and attractive pension scheme
- Extensive employee discounts schemes on cars, repairs, etc. for yourself and your family
- Friday bars, monthly social events, affordable lunch scheme and unlimited snacks in the kitchen
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