Business Transformation Manager

3 days ago

Frederiksberg, Frederiksberg Kommune, Denmark The HubDanske Bank Full time

We are seeking an experienced Business Transformation Manager to join our team at The Hub/Danske Bank. In this role, you will play a crucial part in ensuring our customers successfully adopt and implement our TimeLog PSA solution into their organizations.

As a Business Transformation Manager, you will be responsible for guiding new customers through the onboarding process, providing them with the support and expertise needed to leverage our platform effectively. This role requires a combination of technical proficiency, project management skills, and excellent communication abilities to facilitate a seamless transition for our clients.

You will possess excellent problem-solving skills to provide solutions and recommendations that will increase profitability and efficiency for our customers.

Your main objective as a Business Transformation Manager will be:

  • Onboard new customers to TimeLog PSA– make them understand how it works and how to evolve their business with the system;
  • Be a project manager for the implementation processes to ensure the customer goes through the different phases and starts using TimeLog PSA as intended;
  • Evolve existing customers in their use of TimeLog PSA;
  • Advise and challenge new and existing customers on which processes could benefit their business;
  • Be the calm and steady guidance through changes in their company within our line of business;
  • Help with change management together with the customers when introducing new business processes in TimeLog PSA;
  • Help the customer achieve the goal of why they purchased TimeLog PSA.
Your responsibilities will include:
  • Collaborating with our sales consultants on bigger sales deals and a handover process for new customers that need implementation;
  • Providing high-quality training to TimeLog Responsibles and end-users;
  • Understanding or having the willingness to learn general finance, KPIs, and financial processes on a level so you can discuss this with CFOs;
  • Facilitating workshops with project groups and discussing their business processes;
  • Helping our customers reach their goals with the implementation of TimeLog PSA;
  • Ensuring a good handover to Customer Success after finishing the implementation;
  • Providing ad-hoc consultancy with existing customers when they want to use TimeLog PSA more or are changing internal processes;
  • Keeping developing the internal processes around implementing customers, so we are aligned and give the same quality to all customers;
  • Creating materials for the training and sometimes for the customer to use internally;
  • Providing feedback from the field to the organization.
The ideal candidate should have:
  • Native Danish language and mastery of English in both writing and speech; it is an advantage if you also master Swedish or German;
  • Financial understanding (KPI figures, bookkeeping principles, salary management);
  • A master's degree in Business Administration, Engineering, IT, or a related field;
  • Experience in C-level relations;
  • Understanding the customers' business logic;
  • 2-3+ years of experience maintaining client relationships;
  • Experience and confidence in hosting web meetings/workshops;
  • Project Management skills and consulting experience.

Estimated Salary: DKK 800,000 - DKK 1,200,000 per year, depending on your qualifications and experience. We offer a competitive compensation package, including benefits such as diversity, flexibility, never-stop-learning opportunities, tools and technology, family and friends culture.

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