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Customer Service Specialist

2 months ago

Copenhagen, Copenhagen, Denmark & Other Stories Full time
Job Overview

At & Other Stories, we prioritize exceptional customer interaction and strive to provide a personalized and high-quality service within our retail environment. As a member of our store team, you will be the first point of contact for our customers, acting as a vital representative of & Other Stories. Your fashion insight and styling expertise will enhance the shopping experience, keeping you aligned with the dynamic trends of our industry. Customers will draw inspiration from your unique style and can depend on your genuine ability to offer styling advice.

Your Role and Responsibilities

The position of a Customer Service Specialist at & Other Stories encompasses a variety of responsibilities, each accompanied by numerous rewards. Your key tasks will include:

  • Delivering outstanding customer service to optimize sales across the sales floor, fitting rooms, and checkout areas.
  • Understanding store objectives and sales metrics while being knowledgeable about relevant procedures and policies.
  • Engaging actively with merchandise to uphold our high standards consistently.
  • Possessing knowledge about fabrics, garments, and their care.
  • Processing customer transactions efficiently at the checkout.
  • Receiving and managing incoming deliveries.
  • Assisting in the preparation for seasonal sales and promotional campaigns.
  • Adhering to store routines, policies, and guidelines to support loss prevention and ensure safety.
  • Collaborating effectively with team members and providing support to colleagues.

Qualifications

You have a passion for people and are always ready to go the extra mile for your customers. You understand how to drive sales in a fast-paced environment and can identify what needs to be accomplished in the store. Previous experience with cash handling is advantageous, but your eagerness to learn and grow with us is paramount. Your enthusiasm for fashion, styling, and customer service, combined with your proactive approach, will shine through in your work. You embody strong values and are a team player with an open mindset, capable of managing the pressures of a busy retail day.

To thrive as part of our Customer Service team, you should be a multi-tasker who enjoys being active. You are a positive, approachable individual with a keen sense of style. Excellent organizational skills and a passion for working alongside a team of like-minded fashion enthusiasts are essential.

Additional Benefits

As part of our team, you will enjoy various benefits, including:

  • Employee discounts across all brands within the H&M Group.
  • Uniform allowance.
  • Paid vacation.
  • Opportunities for professional development.