Global Service Management Lead

2 days ago


Copenhagen, Copenhagen, Denmark Emri AS Full time

Welcome to Emri A/S, a leading maritime technology company that develops control and navigation systems for large ships. We are looking for a skilled Global Service Management Lead to join our team and play a vital role in managing customer requests, coordinating service jobs, and ensuring seamless service execution.

This involves close cooperation with Global Technical Support and Field Service Manager to keep service requests updated. You will be responsible for maintaining high-quality service standards, optimizing delivery processes, and driving continuous improvement initiatives to contribute to the overall success of Emri A/S.

  • You will manage customer requirements and customer enquiries.
  • Coordinate, plan, schedule, and oversee all service jobs and requests with necessary resources, spare parts, and logistics for site.
  • Create quotations.
  • Responsible for on-time invoicing.
  • Cooperate and coordinate activities with other Emri A/S units and teams to harmonize the service activities.
About You
  • You have experience with resource planning and coordination of service jobs.
  • You have experience from an operational service organization.
  • A background from the Marine Service Segment is an advantage.
  • You are fluent in both written and verbal English.
  • You have a pro-active attitude.
  • The ability to understand and find practical solutions to problems.
  • Initiative and cooperative, able to work both independently and as part of a team.
  • The ability to perform tasks under pressure.


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