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Product Enablement Expert
2 weeks ago
We're seeking a highly skilled Technical Support Specialist to join our Support & Enablement team. In this role, you will provide advanced technical support to customer-facing teams, troubleshoot complex issues, and collaborate with the Product team to document issues, conduct impact analysis, and suggest prioritization for bug fixes and improvements.
You will also be responsible for developing and delivering internal training programs, creating and reviewing documentation, and implementing knowledge-sharing tools like Raffle, Pendo, or Fullview. Additionally, you will analyze support trends, identify recurring issues, and provide data-driven process improvements.
The ideal candidate will have experience as a 2nd level Support specialist, product specialist, or similar position. You should possess strong technical expertise in troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company.
