Enablement and Resolution Professional

4 days ago


Copenhagen, Copenhagen, Denmark Lessor Group Full time

Key Responsibilities

  • Deliver 2nd level Support, troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company.
  • Create and review internal & external enablement content.
  • Coach colleagues in the technical and logical use of our HR system, Emply.
  • Implement knowledge-sharing tools like Raffle, Pendo, or Fullview.
  • Analyze support trends, identify recurring issues, provide data-driven process improvements, and assist in clear incident communication.

About You

You have experience as 2nd level Support, Product Specialist, or a similar position. You have technical expertise in troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company. You have excellent communication skills capable of explaining highly complex technical topics to both technical and non-technical audiences.



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