Enablement and Resolution Professional
4 days ago
Key Responsibilities
- Deliver 2nd level Support, troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company.
- Create and review internal & external enablement content.
- Coach colleagues in the technical and logical use of our HR system, Emply.
- Implement knowledge-sharing tools like Raffle, Pendo, or Fullview.
- Analyze support trends, identify recurring issues, provide data-driven process improvements, and assist in clear incident communication.
About You
You have experience as 2nd level Support, Product Specialist, or a similar position. You have technical expertise in troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company. You have excellent communication skills capable of explaining highly complex technical topics to both technical and non-technical audiences.
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