Technical Support Specialist

1 month ago


Aalborg, Ålborg Kommune, Denmark Centrica Full time

We are Centrica Energy, a leading European energy trader with a strong focus on innovation and talent development. We're looking for a skilled Technical Support Specialist to join our dedicated IT service team.

This is a great opportunity for someone with technical acumen to contribute to our mission of energizing a greener, fairer future. As a Technical Support Specialist, you will be responsible for implementing, maintaining, configuring, and supporting computer hardware and software within Centrica Energy.

Key responsibilities include:

  • Providing technical support across the company, both in-person and over the phone
  • Repairing and replacing equipment as necessary
  • Ensuring employees have the necessary hardware and software to perform their roles without technical issues
  • Monitoring and maintaining computer systems and networks related to clients
  • Participating in facility services, including setting up new employees' workspaces
  • Building client operative images and maintaining hardware and software

We use a range of technologies, including ITIL, Intune, SCCM, and ITSM. This role will be based in our Aalborg office, with some travel expected.

To be successful in this role, you'll need:

  • Experience providing great customer service, both face-to-face and in writing
  • A positive can-do attitude when facing and solving complex challenges
  • Experience working with at least one of our technologies

We're looking for someone who is a true problem solver, with strong communication and collaboration skills. If you're certified in ITIL, that's a bonus, but we'll provide training if needed. Apply now with an anonymized CV and a cover letter describing a complex situation you've faced and how you approached it.



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