Strategic Engagement Manager

2 days ago


Copenhagen, Copenhagen, Denmark Lundbeck AS, H Full time

Job Description

The Global Customer Experience department at Lundbeck A/S, H is seeking a skilled and dedicated professional to fill the role of Sr. Global Engagement Lead, Global Customer Experience. This position will play a crucial part in supporting Commercial Operations by serving as the single point of contact for key Affiliates.

About the Role

In this capacity, you will be responsible for providing strategic guidance and end-to-end support to key Affiliate's needs within commercial projects related to GcX. You will act as the 'ambassador' in coordinating with other GCX and Global functions, focusing on ensuring smooth execution and great value for the local business.

Your Key Responsibilities

  • Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end ownership supporting the execution of the commercial strategy aligned to our vision and goals.
  • Drive strategic collaboration with affiliate teams to assess and understand business needs, driving strategic decision-making based on assessments and the formulation of actionable strategies.
  • Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listened to.
  • Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks, etc. required to execute successfully.
  • Support the adoption of new ways of working, new technologies, and digital solutions while working closely with our Training Manager to ensure Affiliate needs are front and center.
  • Facilitate best practice sharing and ensure synergies are reaped across the organization.

You Bring

  • A strong background in commercial operations or sales and marketing processes, preferably with Affiliate experience and knowledge of pharma products and customers.
  • High proficiency in English and a Bachelor's degree or equivalent, preferably in life sciences or management.
  • 4+ years of experience in commercial organizations in the pharmaceutical/biotech or medical device industry.
  • The ability to successfully execute complex projects or initiatives within large organizations.
  • Knowledge of sales, marketing, and commercial processes in the pharmaceutical/biotech industry.
  • The ability to think strategically and align commercial initiatives with the organization's overall goals and objectives.
  • Great communication skills, both written and verbal.
  • Great stakeholder engagement and management skills and the ability to build and maintain relationships with key stakeholders to secure buy-in.


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