Patient Experience Advocate
4 days ago
Transforming healthcare dialogue is essential for delivering quality care. The current system fails to facilitate effective communication between doctors, nurses, and patients.
Corti's AI assistant addresses this issue by providing real-time support during patient interactions. It takes notes, summarizes conversations, and offers suggestions to ensure accurate documentation and high-quality care.
A comprehensive solution requires a multifaceted approach, addressing the root causes of the problem. These include burnout, staffing shortages, and limited access to care. Our vision is to create an AI-driven ecosystem that enhances patient experiences and reduces healthcare costs.
The Customer Acceleration Team at Corti plays a crucial role in achieving this goal. As a Patient Experience Advocate, you will be responsible for bridging the gap between customers and our AI and product teams.
Your key objectives will include:
- Analyzing customer needs and preferences
- Developing tailored solutions to meet these needs
- Collaborating with cross-functional teams to implement these solutions
- Evaluating the effectiveness of these solutions and making data-driven decisions
To succeed in this role, you will need:
- Solid experience in customer success or partnership development
- Demonstrated ability to drive successful onboarding processes
- Strong communication skills with an ability to convey complex concepts
- Proven ability to manage and influence cross-functional teams
- Excellent interpersonal skills with a focus on empathy and active listening
We are committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best work. If you share our passion for transforming healthcare through AI, we encourage you to apply for this exciting opportunity.
Our Approach
We believe in taking a holistic approach to solving complex problems. Our team works closely with customers to understand their needs and develop customized solutions that address these needs effectively.
Key Responsibilities
- Develop and implement customer-facing strategies to enhance patient experiences
- Work collaboratively with cross-functional teams to drive business growth
- Conduct thorough analysis of customer needs and preferences
- Design and deliver training programs to improve customer success
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