Customer Success Strategist
2 days ago
About the Role
">We are seeking a highly skilled and experienced Customer Success Strategist to join our team at Dixa. As a key member of our customer success organization, you will play a critical role in ensuring the satisfaction, retention, and success of our customers.
">Key Responsibilities:
">- Build strong, trust-based relationships with customers, understanding their business goals, challenges, and needs.
- Create tailored success plans for delivery both with our platform and through partnerships.
- Track and analyze key success metrics for customers and develop action plans to address areas for improvement.
- Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback.
- Proactively monitor customer health and engagement, identifying potential risks to retention.
- Develop and execute strategies to mitigate churn and maximize customer lifetime value.
- Drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services.
About You
">To be successful in this role, you will possess a proven track record of experience in a customer-facing role, such as customer success, account management, or sales. You will also have strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
">What We Offer
">In return for your expertise and dedication, we offer a competitive salary and benefits package, flexible working arrangements, and opportunities for growth and development within our company.
">About Us
">Dixa is a leading provider of conversational customer service solutions. Our mission is to empower companies to deliver effortless experiences that unlock loyalty.
">Join Our Team
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