Senior Customer Experience Strategist

15 hours ago


Copenhagen, Copenhagen, Denmark Music Tribe Full time
Company Overview

At Music Tribe, we empower artists and musicians to create their most innovative works. As a pioneer in audio technology since 1976, we've dedicated ourselves to crafting tools that unleash creativity.

Our commitment to innovation and quality has earned us worldwide recognition, serving as the foundation for artistic expression and the building blocks of musical masterpieces.

Job Description

We're seeking a transformative leader who can drive the implementation of cutting-edge automation and compliance solutions. This role encompasses managing a technical support team, ensuring high-quality customer interactions, setting performance standards, handling escalated cases, and fostering continuous improvement within the team.

The successful candidate will also be responsible for researching, evaluating, and implementing new tools and technologies to optimize support processes and enrich customer experiences.

Strong analytical skills, problem-solving abilities, and adaptability are essential for driving performance through insightful analytics and propelling growth through strategic support initiatives.

Required Skills and Qualifications
  • Transformational Customer Support and Brand Experience Strategy and Implementation
  • Transformational Technical Support and Service Experience Strategy and Implementation
  • Transformational Automation and Compliance Strategy and Implementation
  • Transformational Performance and Analytics Strategy and Implementation
  • Transformational Cost Efficiency Strategy and Implementation
Benefits

As a member of our team, you'll have the opportunity to work with a purpose-driven organization that values collaboration, kindness, clarity, and delivery to promise. Our culture is deeply rooted in being a positive disruptor, digital innovator, and social advocate.

Others

This role requires hands-on expertise in technical support, strong leadership skills, and top-notch communication abilities. You'll collaborate with engineering and marketing teams to ensure accurate documentation and marketing content.



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