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Technical Client Manager

1 week ago

Copenhagen, Copenhagen, Denmark TradeDoubler Full time

About the Role


We are seeking a highly skilled Technical Client Manager to join our team. As a key member of our support team, you will be responsible for delivering high-quality technical support to our clients.


The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to work effectively in a team environment.


Key Responsibilities:



  • Manage the Tradedoubler affiliate platform on behalf of our advertisers
  • Answer and resolve technical questions from customers and colleagues
  • Maintain continuous contact with customers in a proactive manner
  • Quickly identify the advertisers' needs in order to grow their business
  • Support the sales team in meetings and calls
  • Stay updated on changes in the market
  • Document the client's evolution and any changes that may be relevant
  • Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices

Requirements:



  • University degree (Computing, IT Degree, software programming) or equivalent experience
  • Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages
  • Good written and spoken communication skills
  • Experience of working in a client support/customer service environment preferable
  • Customer service minded
  • Solutions oriented with exceptional problem-solving skills
  • Professional approach
  • Results driven
  • Attention to detail
  • Excellent Team player