Technical Customer Support Specialist
2 months ago
We are seeking a highly skilled Technical Customer Support Representative to join our Technical Customer Support Team at Onomondo. As a Technical Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective support to resolve complex customer cases.
Key Responsibilities- Provide technical support to customers via phone, email, and chat, troubleshooting and resolving issues in a timely and professional manner.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and resolve customer issues.
- Develop and maintain in-depth knowledge of our IoT connectivity platform and associated technologies, including signaling logs, dashboards, and API services.
- Identify areas for process improvements and implement changes to enhance customer satisfaction and support efficiency.
- Participate in the development and maintenance of documentation, knowledge base articles, and other resources to support customer success.
- Engage in on-call rotations to provide prompt support to customers during incidents or outages.
- 2+ years of experience in technical customer support, preferably in the IoT, Telco, or SaaS industries.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and resolve them efficiently.
- Strong communication and collaboration skills, with the ability to work effectively with customers, colleagues, and cross-functional teams.
- Knowledge of networking concepts and protocols, with experience working with IoT devices, firmware, and APIs.
- Relevant certifications or experience with AWS and/or Azure Cloud services, as well as experience with Wireshark, Grafana, and API testing tools.
- A dynamic and collaborative work environment, with opportunities for growth and professional development.
- A comprehensive benefits package, including five weeks of vacation, great healthcare, and maternity/paternity policy.
- A competitive salary and warrants package, with opportunities for bonuses and promotions.
- A fully catered lunch, a full snack bar, and drinks, plus lots of love from our office manager.
- Twice a week, we have personal training sessions during work hours to make sure that you stay physically and mentally healthy.
- Apply with your CV and motivational letter.
- Screening interview (15 minutes).
- Technical interview (45 minutes).
- Cultural interview with members from the C-level (45 minutes, face-to-face).
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