Technical Customer Support Specialist

3 weeks ago


Copenhagen, Copenhagen, Denmark Onomondo Full time
About the Role

We are seeking a highly skilled Technical Customer Support Representative to join our Technical Customer Support Team at Onomondo. As a Technical Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective support to resolve complex customer cases.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat, troubleshooting and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and resolve customer issues.
  • Develop and maintain in-depth knowledge of our IoT connectivity platform and associated technologies, including signaling logs, dashboards, and API services.
  • Identify areas for process improvements and implement changes to enhance customer satisfaction and support efficiency.
  • Participate in the development and maintenance of documentation, knowledge base articles, and other resources to support customer success.
  • Engage in on-call rotations to provide prompt support to customers during incidents or outages.
Requirements
  • 2+ years of experience in technical customer support, preferably in the IoT, Telco, or SaaS industries.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and resolve them efficiently.
  • Strong communication and collaboration skills, with the ability to work effectively with customers, colleagues, and cross-functional teams.
  • Knowledge of networking concepts and protocols, with experience working with IoT devices, firmware, and APIs.
  • Relevant certifications or experience with AWS and/or Azure Cloud services, as well as experience with Wireshark, Grafana, and API testing tools.
What We Offer
  • A dynamic and collaborative work environment, with opportunities for growth and professional development.
  • A comprehensive benefits package, including five weeks of vacation, great healthcare, and maternity/paternity policy.
  • A competitive salary and warrants package, with opportunities for bonuses and promotions.
  • A fully catered lunch, a full snack bar, and drinks, plus lots of love from our office manager.
  • Twice a week, we have personal training sessions during work hours to make sure that you stay physically and mentally healthy.
Hiring Process
  1. Apply with your CV and motivational letter.
  2. Screening interview (15 minutes).
  3. Technical interview (45 minutes).
  4. Cultural interview with members from the C-level (45 minutes, face-to-face).


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Technical Customer Support SpecialistOnomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. We're seeking a skilled Technical Customer Support Specialist to join our team and help customers succeed with our technology.As a Technical Customer Support Specialist, you will be responsible for providing expert technical...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Onomondo. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.Key Responsibilities:Debugging...


  • Copenhagen, Copenhagen, Denmark Contractbook Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Manager to oversee our support operations, guide our team, and ensure that our customers receive top-notch service. This role is a 10/12 months maternity cover, perfect for a tech-savvy person interested in working with technology and helping customers succeed.The successful candidate...


  • Copenhagen, Copenhagen, Denmark Philips Full time

    About the RoleWe are currently seeking a skilled Technical Support Specialist to join our team at Philips. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring that they receive the highest level of service and satisfaction.Key ResponsibilitiesProvide technical support to customers...


  • Copenhagen, Copenhagen, Denmark Kassow Robots ApS. Full time

    Global Technical Customer Support ManagerKassow Robots ApS is seeking a highly skilled Global Technical Customer Support Manager to oversee and steer our global technical customer support. This role ensures the highest level of customer satisfaction by providing exceptional technical support, developing support strategies, and leading a global team of...


  • Copenhagen, Copenhagen, Denmark Kassow Robots ApS. Full time

    Global Technical Customer Support ManagerWe are seeking a highly skilled Global Technical Customer Support Manager with a proven track record in Quality Management, Quality Control, and Assurance.Key ResponsibilitiesThe leader acts as the bridge between the technical support team, customers, and internal departments like sales, development, and...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Representative to join our team at Onomondo. As a Technical Support Rep, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and ensuring high customer satisfaction.Key ResponsibilitiesDebugging and troubleshooting cases with...


  • Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

    Cision Denmark ApS is seeking a skilled Technical Support Specialist to join our global IT team. As a Technical Support Specialist, you will provide high-level customer service and end-user support to our global clients. Your duties will include day-to-day support of internal end-users, addressing incidents and requests, and participating in various...


  • Copenhagen, Copenhagen, Denmark Alfa Laval Full time

    At Alfa Laval, we're committed to accelerating success for our customers, people, and planet. We're looking for a dedicated individual with a curious mind to join our team as a Technical Support Specialist.This role involves developing and maintaining knowledge to provide exceptional support to service centers and field service engineers worldwide. Your...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. In this role, you will provide technical assistance and support to our customers and sales team, ensuring seamless alignment of services with customer requirements and business objectives.Key ResponsibilitiesDiagnose and troubleshoot field-related problems to...


  • Copenhagen, Copenhagen, Denmark Music Tribe Full time

    Technical Support SpecialistCompany Overview:About Music TribeMus Tribe is a leading innovator in the music technology industry, dedicated to empowering musicians with cutting-edge tools. Our award-winning gear has been shaping the music landscape since 1976.We're passionate about creating instruments that ignite creativity and inspire musical expression. At...


  • Copenhagen, Copenhagen, Denmark Agillic Full time

    About the RoleThe Technical Product Specialist plays a vital role in enhancing the customer experience with Agillic by providing timely and effective support to clients and partners. This position involves troubleshooting technical issues, conducting product investigations, and offering best practice recommendations.Key ResponsibilitiesAct as a technical...


  • Copenhagen, Copenhagen, Denmark Alfa Laval Full time

    At Alfa Laval, our mission is to accelerate success for our customers, people and planet. We're driven by a passion for innovation and a commitment to delivering exceptional results.We're looking for a skilled Technical Support Specialist to join our team. As a key member of our team, you'll play a vital role in developing and maintaining expertise to...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Job Overview:We are seeking an experienced Endoscopy Technical Support Specialist to join our team at Ecolab. This role will require extensive travel, with more than 80% of time spent abroad.About the Job:In this dynamic role, you will work closely with the sales department to ensure seamless alignment of services with customer requirements and business...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    Technical Support Specialist for EndoscopyIn this role, you will interact with the sales department to align services with customer requirements and business objectives. Your primary objectives are to offer effective assistance and support to local representatives and their customers, while adhering to safety regulations.Responsibilities:Diagnose and...


  • Copenhagen, Copenhagen, Denmark Wolt Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Wolt in Denmark. The ideal candidate will have excellent communication skills, be customer-oriented, and possess excellent interpersonal and relationship-building skills to support our customers, restaurants, and courier partners.We thrive in a dynamic and fast-paced environment,...


  • Copenhagen, Copenhagen, Denmark Stratasys Ltd Full time

    Job Description:Stratasys Ltd is seeking a Product Support Specialist to join our team. This role is responsible for providing technical support to customers, focusing on complex and escalated issues related to our SAF Powder Bed Fusion products.Key Responsibilities:Provide technical feedback to design and product teams on design for serviceability.Act as...


  • Copenhagen, Copenhagen, Denmark Ecolab Full time

    This is a technical support role focused on endoscopy equipment.Job OverviewEcolab seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide expert technical assistance and support to customers and internal stakeholders across various regions.ResponsibilitiesDiagnostics and troubleshooting of field-related...


  • Copenhagen, Copenhagen, Denmark Mosaec Full time

    About the RoleWe are seeking a highly skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and success experiences to our users.Key ResponsibilitiesProvide first-class support experience by email and phone to customers' technical queries,...


  • Copenhagen, Copenhagen, Denmark Mosaec Full time

    About the RoleWe're seeking a skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through email, phone, and chat support.Key ResponsibilitiesProvide first-class support to customers, addressing technical queries, general inquiries, and...