IT Support Specialist

3 days ago


Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full time

Schmidt Hammer Lassen is a renowned architectural firm seeking an experienced IT Support Specialist to provide comprehensive helpdesk services and technical guidance for its two studios in Denmark.

This full-time position, based out of Copenhagen, requires occasional travel to the Aarhus studio. Salary and employment conditions comply with Danish legislation and collective agreements.

Key Responsibilities:

  • Resolve IT-related issues and provide maintenance/support for the studio.
  • Maintain close relationships with the Operations Director and Managing Directors group.
  • Work independently and collaboratively, demonstrating initiative and strong organizational skills.
  • Provide technical support and troubleshoot assistance via various channels.
  • Diagnose and resolve hardware, software, and network-related issues efficiently.
  • Manage service requests from internal clients and escalate complex incidents as needed.
  • Contribute to the knowledge base and share best practices for enhanced efficiency.
  • Assist in managing IT assets, including inventory tracking and equipment deployment.

To succeed in this role:

  • Bring relevant experience in IT support (ideally 1-2 years).
  • Be fluent in English (knowledge of Scandinavian languages is an advantage).
  • Demonstrate basic proficiency in using and administering Windows desktop OS, Mac OS systems, iOS/Android devices, Microsoft Teams, PC and laptop hardware, ticketing systems, and Audio Visual systems.
  • Lead incident and problem management processes for timely resolution and effective problem-solving.
  • Identify opportunities to enhance IT services and improve user experience.

Highly recommended proficiencies include excellent customer service skills, analytical skills, and strong communication skills. Estimated salary: approximately $65,000-$80,000 per annum, depending on qualifications and experience.



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